Lazada Community
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3 years ago
Scanning problem

Are there really instances that even if the package is scanned in drop off, the status for shipping does not disappear immediately? I dropped 4 packages yesterday but until now the status is still here in the app to ship.

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1ST MILE CHANGE TO PICK UP

Hi mga ka Seller, any idea po if ano po ang mga criteria para ma approve sa request na change of first mile from drop off to pick up? Thank you in advance!

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3 years ago
11.11 Preparations

11.11 is the first campaign na sasalihan ko. What tools can I use to increase my store traffic?

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11 months ago
Your seller account verification is not successful based on our risk assessment of your profile.

You have 1 ongoing penalties, click more for detail

Your seller account verification is not successful based on our risk assessment of your profile.

Who has ever encountered such a problem ?

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11 months ago
how to sign up in Fulfillment by Lazada

I cannot sign up in Fulfillment by Lazada though my log in details are correct. When I tick on the tab "Fulfillment by Lazada" it redirected in log in again.

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1 year ago
12 PESO Deals Lazlive Exclusive Deals (12/16) - [LW|I|04]

Hi po ask ko lang po if mag join po dito sa 12 peso deals, need po ba talagang below 12 pesos?

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1 year ago
PENALTY NON COMPLIANCE POLICY

LAGI PO BAN SHOP KO GAWA NG KAHIT ANONG APPEAL NMN EH DI UMUUBRA DTO SA FLATFORM! P HELP NMN PO PANO PUMASA SA APPEAL AT KUNG TLAGA BANG MY NGBABASA SA ATING MGA APPEAL OR AI LNG TLGA.. NKAKA WLANG GANA TPOS MA DE ACTIVATE PA ISABAY PA ANG IYONG EARNINGS NA DI MA WITHDRAW JUSKO

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1 year ago
Help me to understand about Marketplace commission rate?

I'm Struggling about how much I should put a visible amount on my Lazada Store,
I'm Scared of overpricing and Lack of pricing.

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How to handle Ninja Van delivery?

Hello, how to handle po yung parcel under ninja van delivery. I only do drop off so no idea who to contact for this matter. I appreciate any quick response, thank you!

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1 year ago
Disabled Cash on delivery

My cash on delivery / Lazpaylater payment option cannot be use of my buyer . Someone help please . I dont know why i dont have Cod option .

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1 year ago
Wrong Return Item

Hello po! I need help po. Since po ang napasok sa system ko ay failed delivery, automatic po ibabalik sa akin bilang seller po. Ngayon po yung item na bumalik sa akin ay hindi na po yung kung ano yung pinadala ko. One thing pa po dalawang rider daw po ang nagpunta sa buyer dahil kinausap namin si buyer. Nagbayad po si buyer sa unang nagdeliver dahil po complete detail at tama ang waybill. Sa makatuwid po yung item po na pinadala ko ay nakuha ni buyer at nabayaran pero hindi po iyon ang pumasok sa system. Sa second rider naman po hindi na tinaggap ni buyer at yun po ang pumasok sa system dahil ang reason po ay seller reject the package in door step. I really need help po dahil 5 digits po ang halaga ng item na yun. Sana po matulungan ninyo ako sa dapat kong gawin. Maraming salamat po sa inyo.

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1 year ago
Chat room Violation, how can I restore Chat room access?

Need Help, how can I restore Chat Room access? have been restricted and I don't know the violation and how to restore my access. Thanks

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1 year ago
Reviews from buyer

Hi! I want to ask how to remove 1 star review from buyer? Without any reason they review my shop. they never bother to ask seller about the product. i got a 1 star review which is not fair for us a seller.

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1 year ago
Seller voucher / giveaway

Hello,

Can I offer a 100% discount as seller voucher? This would be like a giveaway promotion basically.

Thank you,
Stefano

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1 year ago
Lazada Shipping rate cards / fee

Good day,

New seller po ako. Request po ako ng tulong kung saan makikita information para sa Lazada Shipping rate cards / fee. Kailangan ko po ito para maiayos ko po pricing ng mga items ko po. Hindi ko po makita sa Seller Center ang nakita ko po dati na table ng Lazada Shipping rate cards / fee.

Thank you po.

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1 year ago
Pre order new seller

Paano po ang pre - order as seller wala po kasi lumalabas sakin?

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1 year ago
What should we do if the orders are overdue due to the accumulation of orders and the delay in the distribution of logistics vehicles?

Not the slow kind. You don't come to pick it up for a day or two. Warehouse orders are large, if they have been packed and not picked up, or not picked up in time for a long time, it will cause serious accumulation of parcels, which will have a great impact on the store. Another problem, the logistics car has not come, we can only wait, we can not contact the platform of the logistics car to pick up, this is a loophole! We can only wait! This makes our business very passive! I hope the platform can improve this problem! So that those of us who have a large demand can send more logistics vehicles to pick up! Really need a platforNot the slow kind. You don't come to pick it up for a day or two. Warehouse orders are large, if they have been packed and not picked up, or not picked up in time for a long time, it will cause serious accumulation of parcels, which will have a great impact on the store. Another problem, the logistics car has not come, we can only wait, we can not contact the platform of the logistics car to pick up, this is a loophole! We can only wait! This makes our business very passive! I hope the platform can improve this problem! So that those of us who have a large demand can send more logistics vehicles to pick up! Really need the help and support of the platform! Thanks very much!

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1 year ago
How to put location on a product listing?

When I search for an item, some products already has a location underneath the price. But when I list and publish my products, mine don't have the location.

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1 year ago
LSS Advantage Survey

Hello Lazadians,

First time asking here. Yung LSS Levels ba once unlocked will never go back (unlike the Store Levels)? Since it's inception, our SS performance have weakened considerably.

Any serious advice/sharing? Thank you.

@Achi

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1 year ago
The order was delivered to my customer but the payment is not yet transfer to MY BALANCE ?

The order was delivered to my customer but the payment is not yet transfer to MY BALANCE ?