Lazada Community
Find answers, ask questions, and connect with our community of Lazada Sellers.
Ask a Question
Top Questions
Owner image url
No orders for 1 week 😭 please help what should I do? Malakas Naman dati benta ko. 500 pesos price ng binebenta ko tas free shipping pa... Need ko n ba babaan ung price? I don't know what todo biglang tumal at

No orders for 1 week sa lazada huhu.. please help me po kung ano dapat gawin. Ayoko na po Sana mag SD pa at gumastos para lang may bumili sa products ko

Owner image url
2 years ago
How can i gain more traffic?

How can i gain more traffic? Without paying adds. Is there any option po to gain more costumer?

Owner image url
6 months ago
Banned from replying to messages

Hello ano po need gawin pag banned sa pag reply ng messages .. almost 2 weeks na akong banned .. hirap sa part ko since CUSTOMIZED product binebenta ko so need ko makipag chat muna before makapag place order si client

Owner image url
2 years ago
Changing "Drop off" to "Pick up"

Hi I would like to ask for a help how to change shipping method from drop off to pick up. 'Coz the drop off location here is too far and I'm not really familiarize with it.

Owner image url
2 years ago
Language Used for Descriptions

HI, fellow sellers!

Napansin ko lang, at least for my store, it seems mas maganda ang use ng Tagalog sa description kesa English.

Mas madami bumibili pag tagalog kesa english.

Example. 10 pieces mirror vs 10 pirasong salamin

Nag try lang ako mag experiment at napansin ko mas madami akong nakuhang order sa paggamit ng Tagalog.

Ganito din ba experience niyo?

Owner image url
Transitioning from LISA to live agent

Hello, fellow sellers! From my understanding I can use the LISA tool while having a live agent. How do I ensure na smooth ang transition between LISA and the live agent especially if nagtransition na ang questions ni seller that is no longer part of my set FAQ cards?

Owner image url
2 years ago
How to encourage buyers to give reviews

Napansin ko po sa mga stores ko na bihira mag open ng messages ang mga buyers and magbigay ng reviews. Kaya nagkakawarning.
Even if padalhan ng messages and updates on status of their parcels.

Baka merong makapag share kung ano pa pwedeng gawin. salamat

Owner image url
2 years ago
Reactivation of account

Mga kaseller, pano po ba pa reactivate ang account? Nadeactivate po kasi yung isa ko account at di makalog in. Salamat po sa sasagot.

Owner image url
2 years ago
ninjavan droff off

paano po gawing pick up yung ninjavan parcel samin ang layo po kasi yung droff off location ng ninjavan

Owner image url
2 years ago
Wrong Weight Adjustment Deduction

Hello sellers dito sa community!

Can someone help me. I just noticed ang laki ng deduction. Not sure if this is a glitch?

May be an image of text that says "Order Number: 0 Item ID: ID:0 0 -359.00 Wrong Weight Adjustment -359.00 Transact on 24 Jan 2022 No more data"
Owner image url
2 years ago
Items to sell - any recos?

Hello po, mga ka-seller. Happy new year! Need ko ng help kung paano ko makakahanap ng product na pwede itinda sa lazada -- yung in demand at sure na bebenta. Seller na po ako pero gusto ko na palitan yung current product ko dahil nalulugi na ko.

Baka may mashare po kayong tips sa pag hahanap ng products.

Thanks!

Owner image url
1 year ago
9.9 LEARNINGS: ASPIRE TO INSPIRE

Nagsimula ako as Lazada Seller na ang puhunan ko ay 4 digits (1500 only) with 0% knowledge sa business and utang. Dahil nahihiya ako magtanong kung ano ang gagawin minabuti kung magbasa ng content Lazada University, umattend ng trainings, magobserve at magbasa sa mga komento at sagot sa community group at dito nga ako natuto. Now, I never stop doing it all over again. In addition, I earned 6 digits na and keep on blazing this passion...

Owner image url
Reject a Return Item

Hello. If I rejected a return item from a customer, the reason is that the item that I sent is correct, can the customer contest? What would happen if that is the case? Thank you!


Owner image url
2 years ago
Ninja Van - where are the DOPs?

Hi!

Ask ko lang po if meron ba drop off station ang ninjavan? May DOP locator ba sila? Ngayon lang kasi ako naka receive ng order na hindi sa lex ang drop off.

Hope you can help.

Thank you

Owner image url
What made you enter E-Commerce?

Hi sa mga co-sellers ko dito!

Just want to ask kung ano nag-push sa inyo na magtayo ng online store? Dahil ba ito sa pandemic?

Para sa mga pre-pandemic pa nasa Lazada, paano kayo nag-decide to put up an online business sa Lazada?

Any new sellers here? Share niyo na din ang naging experience niyo!

Hope you can answer! Para mas makilala natin ang isa't - isa at para mas matulungan natin ang isa't-isa sa pagpapalago ng shop sa Lazada!

Salamat!

Owner image url
2 years ago
11.11 is the first campaign na sasalihan ko. What tools can I use to increase my store traffic?

11.11 is the first campaign na sasalihan ko. What tools can I use to increase my store traffic?

Owner image url
4 months ago
Your seller account verification is not successful based on our risk assessment of your profile.

You have 1 ongoing penalties, click more for detail

Your seller account verification is not successful based on our risk assessment of your profile.

Who has ever encountered such a problem ?

Owner image url
On the diff Lazada Finance Partners for Seller Loans

Good day, mga ka seller!

Currently thinking of scaling up my business kaso mukhang I would need help sa financing. Ask ko lang po, anyone here naka pag try na mag apply ng financing loan sa any financing partner ng Lazada?

Kamusta experience? Any tips kung san ok?

Owner image url
2 years ago
ninja van zamboanga not accepting drop off out bound parcel

hello po! pa help naman po saan po ba ang drop off dito sa zamboanga city kasi po i went to ninja van office dito ang sabi di cla tumatanggap ng outbound parcel pra inbound lang po! pa help naman po yun ksi ang lazada choice of courier! salamat po

Owner image url
2 years ago
Maintaining Shop Ranking

Hello guys!

My shop just turned level 5 today. What are the factors kaya that can make my ranking lower? 🙂

It helps din kasi sa pagbenta, the higher the rank, the higher chances of visibility ng products. So I want to maintain it as much as I can since Lazada is now my main source of income.

Salamat sa mga sasagot!