What is Free Shipping on Lazada?
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Free Shipping is a promotion that encourages buyers to place orders by offering fully or partially discounted delivery fees. Stores that offer Free Shipping will have the Free Shipping product badge in the Lazada app.
Lazada highly recommends joining the Free Shipping Maxprogram to provide the best customer experience at the lowest cost for sellers. Alternatively, some sellers may also opt to create a Seller Free Shipping promo, which may have higher costs.
While you can use both free shipping promotions at the same time, Free Shipping Max offers a better return on investment. You can enjoy an even greater ROI if you also join the Cashback Program, since membership in both programs will entitle you to a promotional rate of only 4.5% per item for FSMax!
Despite these benefits, certain sellers may still prefer to use Seller Free Shipping instead. To decide on which program/s you want to use, here is a breakdown of the differences between Free Shipping Max and Seller Free Shipping:
To learn more about each Free Shipping program, please refer to the links below:
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A. Who is eligible to create Free Shipping promotions?
All sellers are eligible to join Free Shipping Max or create Seller Free Shipping promotions. Seller Free Shipping promotions can be created for products in all categories except for non-physical products (e.g., digital goods) as long as the products are in compliance with Lazada's product & listing policies.
All customers are able to enjoy Free Shipping promotions as long as their orders meet the promotion criteria.
B. What happens if an order with Free Shipping is canceled?
Any shipping fees for an order will be refunded to the party that paid them. For example, if a customer pays PHP8 and a seller pays PHP42 for a canceled order's shipping fee, PHP8 will be refunded to the customer, and PHP42 will be refunded to the seller.
C. What happens if an order with Free Shipping is returned?
For failed deliveries, the shipping fee/participation fee paid by the seller will be reversed during the next payout after the order is successfully returned.
For buyer-initiated returns that are deemed as seller-fault, the seller may need to pay for the return shipping. Click hereto learn more about return shipping fees.
D. Can my shop have both Free Shipping Max and Seller Free Shipping?
Yes, you can offer both types of Free Shipping promotions in your store. In the event that the Seller Free Shipping subsidy matches the Free Shipping Max subsidy, only Seller Free Shipping will be used, and you will not be charged the participation fee for Free Shipping Max.
However, Lazada highly recommends joining Free Shipping Max over creating Seller Free Shipping promos to ensure the best experience for your customers.
