How can I extend my SLA?

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Please note that Lazada will only consider requests for an extension under the following circumstances:

a. Scheduled for pick-up but pickup team did not arrive
You can check your schedule HERE
IMPORTANT: Make sure to move your parcels from Ready to Ship / To Ship within 3 days from Order Create Date

b. No operating drop-off points near you

c. System error

d. Pricing error

e. Delayed processing of customer-requested cancellation

If one of the above situations apply to you, you may fill out the forms below to request for extension:

1. Cancellation Extension Request Form
Submit this form for the following scenarios:
- System error
- Pricing error
- Delayed processing of customer-requested cancellation

2. Ship on Time Exemption Request Form
Submit this form for the following scenarios:
- Delayed pick-up
- No operating DOPs available

If you breached the SLA but the order is still not yet cancelled, you can continue to process and fulfill it.
*Note: Orders with breached SLAs are marked as red in your Seller Center.

 
Maaari lamang mag-request na i-extend ang inyong SLA para sa mga sumusunod na sitwasyon:

1. Hindi dumating ang inyong scheduled pick-up
Maaaring i-check ang inyong schedule DITO.
IMPORTANT: Siguraduhing nailagay niyo sa Ready to ship / To ship ang inyong parcels sa loob ng 3 araw mula sa Order Create Date.

2. Walang malapit sa inyong lugar na bukas na drop-off point

3. System error

4. Pricing error

5. Delay sa pag-process ng inyong customer-requested cancellation

Kung pasok kayo sa mga sitwasyon sa taas, i-fill out ang forms sa ibaba kung nais ninyong mag-request ng SLA Extension:

1. Cancellation Extension Request Form
I-fill out ang form na ito kung ang inyong request ay dahil sa:
- System error
- Pricing error
- Delay sa pag-process ng customer-requested cancellation

2. Ship on Time Exemption Request Form
I-fill out ang form na ito kung ang inyong request ay dahil sa:
- Hindi dumating ang inyong scheduled pick-up
- Walang malapit na DOP sa inyong lugar

Kung ang inyong orders ay na-breach na ang SLA pero hindi pa ito naka-cancel, maaari ninyong ituloy ang pag-fulfill nito.
*Note: Orders with breached SLAs are marked red in your Seller Center