How do I see my credit balance for Sponsored Solutions?

1.2K Published on December 27, 2022

If you are eligible for credit, you will see a credit amount in your account balance.

When your Top-up Balance is low or insufficient to cover your campaign’s spending, we limit your campaign serving to make sure that there is no overcharging. This limits your promoted products visibility on Lazada platform. With credit balance, your campaign can continue to run even if your Top-up Balance is low.

Note: Your campaign will continue to run until you paused your campaign or your campaign reaches its end date. Please pause your campaign if you do not wish to continue spending on Sponsored Discovery.

You will be able to see the credit amount granted to you on your Account Balance. You will also be able to view the utilized amount – this is the amount that we will deduct from your store earnings every week on Monday.

  • Sponsored Discovery spend deduction happens on daily basis, with the highest priority on Voucher, Top-up Balance and Credit Balance.

  • When you have insufficient Available Balance (Voucher and Top-up Balance), we will deduct the day’s campaign spend from the credit amount granted to you.

  • The utilized credit amount will be deducted from your store earnings on weekly basis on Monday.

  • When you top up into your account, your campaign’s daily spend will be deducted from your Top-up Balance. We will not deduct previously utilized credit amount from your Top-up Balance. So you can expect to find a deduction from your store earnings on Monday.

The illustration below shows that the utilized credit amount will be deducted from your store earnings on Monday, and not from your Top-up Balance.

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