How do I turn on Shop Assistant priority?

To maximize the use of LISA, our Lazada IM Shop Assistant, please make sure to select Shop Assistant Priority.

Follow these easy steps:

1. Access LISA via http://bit.ly/LISALogin

2. Use your main chat admin credentials to login

3. On the LISA homepage, click Open > Shop Assistant Priority

With LISA on Shop Assistant Priority, you can have more time to...

• fulfill orders;

• do suggestive selling;

• handle complex customer questions; or,

• take much-needed breaks especially during sales campaigns!

Remember, LISA has two operational modes. This gives you the option to select where the queries will go through first:

1. Shop Assistant Priority - LISA answers all queries received in the Seller IM. If LISA is unable to resolve the session, the query will be transferred to the live agent.

2. Live Agent Priority - Live agent answers all queries received in the Seller IM. If the live agent is unavailable, LISA will answer the queries.

NOTE: Should you need to turn LISA off, simply click the "Turn off the robot" button.

• What is Lazada IM Shop Assistant (LISA)?

• I signed up for LISA, but didn't get an access notification. What should I do?

Have a question? Ask us in our DingTalk group dedicated to sellers who use LISA. Scan this QR code to join the Lazada PH Chatbot Project DingTalk Group:

Note: Please join only when you have LISA already. To get LISA, please sign up via bit.ly/GetLISA