<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/kc-oss-1573549062364-image.png.webp" width="242" height="23" data-original-src="//beebot-sg-knowledgecloud.oss-ap-southeast-1.aliyuncs.com/kc/kc-media/kc-oss-1573549062364-image.png"> 
In one recent analysis – Ratings &amp; Reviews appear to be the top reason behind conversion rate. 74%&nbsp;of consumers agree that word-of-mouth is a key influencer in their purchasing decisions, making online reviews the modern-day version of word-of -mouth. 
 
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<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/kc-oss-1573549092229-image.png.webp" width="795" height="392" data-original-src="//beebot-sg-knowledgecloud.oss-ap-southeast-1.aliyuncs.com/kc/kc-media/kc-oss-1573549092229-image.png"><img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/kc-oss-1573549102790-image.png.webp" width="763" height="330" data-original-src="//beebot-sg-knowledgecloud.oss-ap-southeast-1.aliyuncs.com/kc/kc-media/kc-oss-1573549102790-image.png"> 
 
3 ‘R’s to achieve Positive Reviews 
<ul> 
 <li>Remind buyers to review purchases – use Chat to remind buyers to leave a review! Note: Buyers only have 30 days to review their purchases</li> 
 <li>Reward customers who leave a view with vouchers as a token of appreciation</li> 
 <li>Respond promptly to good and bad reviews; let customers know that they are being heard </li> 
</ul>

Improve Ratings & Reviews to Spiral Your Sales!