Policy Changes
Policy Change Log
2023
March 2 - Priority Delivery Program is updated.
July 7 - Digital Goods Selling Guideline is updated.
July 13 - Prohibited and Controlled Products Policy is updated.
July 21 - Fast Fulfillment Rate Policy is updated.
July 24 - Guidelines on Restricted Categories is updated.
July 24 - LazMall Guarantee Policy is published.
July 27 - LazMall Policies is updated.
July 27 - Product Eligibility is updated.
August 1 - Package Not Ready Policy is updated
August 25 - Store Name Policy is published
August 25 - LazMall Policy is updated
August 30 - Fast Fulfillment Rate Policy is updated
August 31 - Package Not Ready Policy is updated
September 6 - Order Volume Limit Policy is updated
2022
October 18 - Guidelines on Restricted Categories is published.
October 2 - Sponsored Solutions policy was reformatted to the Creative Eligibility, Product Eligibility and Seller Eligibility.
September 16 - Pre-Loved Assortment Policy is published.
August 15 - Price Spamming Policy is published
July 11 - Listing Limitation Rules is published.
July 4 - Appeal Supporting Documents is published.
February 11 - Mega Campaign Fulfillment Policy is published.
February 02 - Updated the Inappropriate and Misleading Content Policy to prohibit the use of animated images or GIFs on a product listing.
January 17 - Renamed the DRTM Unresolved Buyer Dispute (by Seller Fault) to Direct Return to Merchant Policy.
January 11 - Drop Shipping Policy is published.
2021
October 10 - Restricted Brand Policy is published.
September 28 - Edited the Fair Trading Policy to include Payment Holdout action for severe offenses.
September 3 - Edited the Prohibited and Controlled Goods Policy to explicitly mention punishment for repeat offenders for Mystery Box SKUs.
August 20 - Added Platform Vouchers as a prohibited product on the Prohibited and Controlled Goods Policy.
August 6 - Delivered by Seller Hyperlocal Policies is published.
August 5 - Provided more clarity on the consequences of high cancellation rates under Seller Cancellation Policy.
July 30 - Edited the Product Quality Policy to expound upon potential consequences of any violations.
July 30 - Missing or Wrong Item Policy is published.
July 29 - Edited the Prohibited and Controlled Goods Policy to disallow the sale of Mystery Box and other related products.
July 22 - New Order Fulfillment Metrics is published.
July 19 - Added the link to the Food and Drug Administration (FDA) of the Philippines' advisories on restricted products in the Prohibited and Controlled Goods Policy for quick reference.
July 07 - Included additional provisions on the Prohibited and Controlled Goods Policy, specifically regarding the expiry dates of milk formula products.
June 29 - Edited the Prohibited and Controlled Goods Policy to include Foam-Dart Guns as allowed products.
June 17 - Added provisions on the printing and use of shipping labels or air waybills under Shipping Labels, Package Dimension and Weight Rule
May 20 - Modified the Intellectual Property Rights Policy to show changes in the enforcement/consequences of the policy and more details on the Appeal Before Takedown Program
May 11 - New Ship On Time Policy is published (this only applies for selected pilot sellers only)
April 16 - Added more clarity on Store Name Requirements for LazMall sellers under LazMall Policy
April 15 - May 2021 Fulfillment Policy Changes is published
April 14 - Modified Breach Threshold for PNR Violations under Package Not Ready Policy
April 14 - Modified SLA for Cancellation due to Breach under Seller Cancellation Policy
April 13 - Modified listing requirements for Mystery Boxes under Prohibited and Controlled Goods Policy
February 26 - Added Store Name Requirements for LazMall sellers under LazMall Policy
February 17 - Added more clarity on the Ship-On-Time Policy
2020
December 9 - Added information on the Appeal Before Takedown program for Intellectual Property Rights Policy (only applicable to select sellers)
October 21 - Added new information on how to dispute Package Not Ready Policy violations
October 16 - New Policy Library is published -- content remains the same but organized in various sections
September 21 - Package Not Ready Policy is published
September 17 - Added Trading of Lazada Seller Accounts under Fair Trading Policy
September 17 - Updated wording on Fraudulent Dealing under Fair Trading Policy
August 12 - Updated Campaign Policy for clarity and additional examples
August 3 - Added section on Mystery Boxes regulations under the Prohibited and Controlled Goods Policy
July 14 - Updated wording on the Fulfillment Fraud Article of the Fair Trading policy to clarify on examples
July 14 - Updated wording on the Intellectual Property Rights Policy to add disclaimer
June 16 - The New Assortment Policy has been revised for clarity to the Listing Limitation Rules Policy
June 16 - The New Seller Account Policy has been revised for clarity to the Multiple Store Guidelines Policy
May 20 - LazMall Seller Eligibility and Service Standards have been updated
May 1 - Sponsored Solutions Policy is published
Notable Changes to the Marketplace Agreement
The following are some of the notable changes to the Marketplace Agreement. Please note that these are only a compilation of some of the changes; Policies founds throughout the Help Center or changes notified through various communication channels still apply.
Rate card effective July 27, 2020: https://bit.ly/LazPHshippingfee
Payment fee effective Jan 1, 2020: https://bit.ly/LazPHPaymentfee
LazMall Commission rates effective August 1, 2018: https://bit.ly/LazMallPHComm
