How can I top up my Sponsored Discovery Campaigns?
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To allow you to drive traffic (store visits) and sales with minimal efforts at the budgets you’ve set, we have options to use auto top-up and manual top-up via our Lazada Seller Center website or mobile app.
Auto top-up allows you to top up your wallet for running campaigns on Sponsored Discovery using your store earnings when it means either or both of the conditions listed below:
• Within option 1, you may top-up up to the desired amount when the account balance in your wallet falls below a certain amount.
• For option 2, you may top-up up to your desired amount if your top-up credit balance falls below a certain amount on a certain day. You may select the day when you have fewer sales to drive traffic and sales or boost your best sales days with even more traffic and sales. We recommend choosing Sunday.
• If both options are selected, you will be able to top up up to the amount set to boost traffic and sales on days when you need sales or days when your products are in demand and top up with your desired amount when your wallet’s balance runs out.
Note: If the balance in your store earnings is insufficient for a successful top-up, the auto top-up feature retries until your top-up is successful. |
Tip: You may add a budget based on the amounts you are comfortable with considering your profit margins, past campaign performance, and budget spent, and forecast the potential sales. |
If you would like to try Sponsored Discovery’s top-up feature for the first time or would like to have more control over your budgets, you may select the manual top-up method. We have listed a suggestion to recommend an amount to kick start your campaign.
In this method, you may top up using your store earnings or supported payment methods from debit cards, and credit cards, to popular wallets for your store.
via Seller Center Website and Via Seller Center App
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Navigate to Sponsored Solutions overview page or Sponsored Discovery’s overview page and click on the top-up button. |
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Choose your preferred top-up option: auto or manual top-up tab. |
For Auto top-up; simply toggle the switch, check your desired options, and set your rules to enable auto top-up and get your Sponsored Discovery campaigns running. |
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For Manual top-up; select any of the top-up amount options a s shown by the image belowor enter the desired top-up amounts and proceed to select a preferred payment method. |
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If you select other payment methods and have yet to set up your payment methods, you will be prompted to enter the details for the available methods such as debit or credit cards after clicking on the top-up button.
If you had encountered issues, you may find a way out with the solutions listed in the prompt. |
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Navigate to the tools section of the mobile app and click on more. |
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Select Sponsored Discovery. |
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Click the Top-Up button. |
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Select your desired options for auto top-up by toggling the switch beside each option. Upon a tap, you will be brought to the specific page for each option where you can set the desired top-up amounts and conditions as shown in the image below. Note that the auto top-up options will top up up to the amounts you set. |
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Based on the example below, if you select option 1 and set a top-up amount of PHP100 every time the top-up account/credit balance falls below PHP200, the system will try to top up up to PHP100 whenever your top-up credits is below PHP200. This happens in real-time. If you have insufficient balance in your store earning, the Auto Top-up feature will top up the available amount each time—up to the maximum top up amount set. If you have zero balance in your store earnings, Auto-top feature re-tries until your top-up is successful.
Similar to the top-ups done via the Lazada Seller Center website, you can check the transaction history and manage your top-up channels easily on the website.
Top-up Quota or Quota allows eligible sellers to use their future store earnings as a source of funding for their campaigns. With the Top-up Quota, you can ensure that your products will continue to get boosted even if you don't have sufficient store earnings to top up your Sponsored Discovery wallet.
Benefits:
• Never miss out on opportunities to grow your traffic and sales even as you withdraw your store earnings to finance your daily needs.
• Set up instantly.
• Not setup fees or interest.
• Use your store earnings to pay for Quota automatically.
• You can turn Quota off any time.
How your Quota credit limit is determined:
The granted Quota amount is derived by either your top-up via store earnings or your store’s daily revenue in the past 30 days multiplied by 7. Your credit limit is updated on the first day of every month.
Important notes:
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Open the Sponsored Solutions Overview or Sponsored Discovery page
1. Read the introduction of Quota in the pop-up.
2. Learn more about the Quota.
3. Navigate to the Account Balance section and view the Quota available to you.
4. Click on Details to view more.
5. View the details of the total available credits starting with your top-up credit or amounts you had topped up manually or automatically to use for your Sponsored Solutions.
6. In this area, you can check the details of the Quota. Here are the detailed definitions:
Quota Balance: The amount that’s left after spending/using the Quota.
Quota Limit: The amount that’s granted to you.
Used Quota Amount: Used amount of the quota when your top-up amounts from your store earnings run out.
How to top up your Sponsored Solutions account balance via the Lazada Seller Center mobile app
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1.Navigate to the Tools section of the mobile app. 2.Select Sponsored Discovery under Marketing. 3.Click on Top-Up. |
4. Toggle the switch beside your desired option for top-up. You will be brought to the specific page for each option where you can set your desired top-up amounts and conditions as shown in the image below. Note that the auto top-up options will top up up to the amounts you set.
Based on the above example, if you select option 1 and set a top-up amount of PHP 100 every time the top-up account/credit balance falls below PHP 100, the system will try to top up up to PHP 100 whenever your top-up credit is below PHP 200. This happens in real-time. If you have insufficient balance in your store earning, the Auto Top-up feature will top up the available amount each time—up to the maximum top up amount set. If you have zero balance in your store earnings, Auto-top feature retries until your top-up is successful.
Similar to the top-ups done via the Lazada Seller Center website, you can check the transaction history and manage your top-up channels easily on the website.
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You may get a quick snapshot of the amount left in the account balance section. |
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View the details of the granted limit and used amounts of the Quota under the available pre-paid credit section after clicking on Details on the first step. |
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You may also check the status (whether it is active or not) of the Quota under the Account Balance section within Sponsored Discovery in the Lazada Seller Center App. |
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If you would like to turn off the Auto Top-up Quota, you may navigate to the Account Balance >Available Pre-paid Credit section and click on Setting and Turn off Quota.
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Note: Spent Quota amounts will be deducted from the store earnings on the next day automatically. If there are insufficient earnings, the system will deduct on multiple occasions until the used amounts are paid. |
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I don’t see the Quota on the Sponsored Solutions Overview page. How can I get access to the Quota? If you would like to get access to the Quota, you may reach out to us via the live chat feature or via your account managers and we will evaluate the eligibility. |
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Would there be any fees or interest rates applicable for the used Quota? No, there would not be any additional fees or interest rates charged for the used amounts. |
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Can I pay by topping up equivalent amounts of the used Quota instead of paying by my GMV or store revenue? Currently, the payment will be done automatically by deducting from the GMV or your store’s revenue. We will constantly evaluate and enhance our processes and products. |
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Would there be any transaction records and receipts if I use the Quota? Yes, you would be able to find the transaction records, similar to other transactions under the “Quota wallet” filter. |
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Does the Quota include taxes? No. The amount displayed in Quota balance does not include tax. When the used amount is repaid, the 12% VAT will be applied. For example, the used Quota amount is PHP500. The seller must settle PHP560 (VAT-inclusive) the next day. |
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I am currently using Manual/Auto Top-up for my Sponsored Solutions wallet. How does this affect me?
For both instances, the system will automatically deduct any credits from the Seller’s next-day sales at 0% interest. |
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How can I pay for my used Quota amount?
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What happens if my earnings is 0 or smaller than my Quota payable? The system will deduct from your store earnings until the total amount due has been repaid.
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To view your top-up details and history, you may click on the Details button next to the account balance found within the overview pages. As you scroll down to the transaction history section, you can filter the transaction history by dates, wallet (pre-paid or post-paid), transaction types (top-up or transfers), spending by Sponsored Solutions, and method if you would like to find specific transactions.
Starting in November 2021, you will be able to generate receipts for your accounting and finance purposes for the top-ups you had done.
