What is order package split?
Beginning May 20, 2021, orders will automatically be split or divided by the system into multiple, smaller parcels based on WEIGHT (if more than 20kg). This will allow you to pack your orders without having to manually split them when they cannot fit into one parcel.
I. What are the benefits of this feature?
III. How do we process the split orders?
I. What are the benefits of this feature?
There are 4 benefits of the Package Split Feature:
1. Reduced number of bulky parcels
2. Less shipping fee discrepancy
3. Enhanced traceability of parcels
4. Promotes wholesaling (Check: How do I do wholesale selling?)
When a buyer checks out multiple items from one seller, the system will divide the order into multiple parcels once the total combined weight of the items exceeds 20kgs. Below are some scenarios.
You will also notice the difference in the shipping fee after the split. 
III. How do we process the split orders?
1. Print the documents and air waybill of the order. Once printed, you will be able to see the multiple parcels with different tracking numbers and AWBs.
Note: You will only see the package split once the packing list and air waybill are printed. It will remain as one order until the documents are printed.
2. Go to the To Ship tab. Pack and arrange shipment according to the given tracking numbers. You will need to update the status per package once these are ready for handover.
Note: There can be instances when the packages will have different couriers.
Below is an example of when Package 1 is already in arrange shipment while Package 2 is still in Pending.
Reminders:
1. If the order was split, will the parcels arrive at the same time?
It is possible that parcels may arrive at different times, but you and your buyer will be able to track these parcels independently using the logistic status available on Seller Center and buyer app. Also, details of the air waybill should be correct to ensure that the parcels get delivered to the buyer.
2. For cash-on-delivery transactions, will the buyer need to pay for the entire order even if only one of the parcels arrived?
Payment will only be required for each parcel received.
3. Can I choose the logistics partner for each of the package?
It is the system that automatically selects the courier assigned for the handover or delivery of each package.
4. Will shipping fee be cheaper because of the package split feature?
The shipping fee is based on the weight of each parcel created. Hence, the sum of the shipping fees of the split parcels may be lower or higher than the total shipping fee before the actual split (see scenarios above). Nonetheless, the package split feature ensures that accurate shipping fee is paid.
5. Will the buyer be informed that the order has been split?
Upon checkout, the buyer will see the total shipping fee for all of the parcels. Once the order is fulfilled by the seller and ready for handover to courier, the buyer will be able to see the that there are several parcels created and he/she can track each parcel independently.
