What is Seller - Buyer Communication?

What is this feature?

The feature will appear as Q&A above the Review section on the product page.
Customer who is logged in into their account will be able to ask a question about the product.
Seller will receive a notification via Seller Center that a new question has been posted on their page and will be able to reply through the message center.
Customer will receive a notification via Mobile App, when the seller answers.
 
What kinds of questions is the feature designed for?

We are trying to limit the question to product-related inquiries (e.g. item dimensions, compatibility with other devices, material it’s made of, etc). If a customer asks a question about tracking package, payment, returns, etc., the merchants are asked to give standardized responses, referring a customer to Help Center/CS.
 

Objective


General Guide



What do we expect from you?


Example:
New product discussion feature in product page

• Customer will Click “Ask Questions” to start seller-buyer discussion

Seller will be notify via Seller Center​


Seller can reply to the questions by clicking the Reply

• Type in your answer and click Submit to send, your answer will be displayed under the buyer’s questions in product page

Buyer will receive a notification via Mobile App