What is the lead time to return customer returns and failed deliveries?
2K• Published on March 29, 2023
The lead time for the return of items are as follows:
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All failed delivery orders should be returned to you within 45 calendar days from its Transit to Ship (TTS) date |
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All customer return (non-DRTM) should be returned to you within 25 calendar days from its returned date. |
Where to check the status of parcel for Failed Delivery?
To track your orders in Failed Delivery, you can use our Failed Delivery Monitoring self-service tool.
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Where to check the status of parcel for Customer Return of LazMall Sellers?
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On Seller Center, go to Orders & Review Orders Overview, search for a specific order number or go to the Returned tab. |
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Under orders in Returned status, check the updated date. |
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