What should I do if I have enquiries/feedback related to FBL?

Depending on your inquiry, there are different channels of support for sellers.

For self-service, you can refer to the following for information:

 Lazada University via ASC (Seller Center) OR

 Visit ASC > PSC Help Center > FAQs on FBL

For further assistance, you may reach us via ASC > PSC Help Center:

 Contact US via Chatbot / PSC agent

 Visit ASC > PSC Help Center > Submit a form request

A ticket will be raised and we will seek to resolve it within the next working day, unless otherwise informed. You may also check the status of your ticket in PSC Help Center.

Channeling your queries via PSC will allow us to better assist you at the soonest possible time, track the ticket status and help us improve to serve you better.