Customer Engagement
40 Question(s), 74 Answer(s)
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7 months ago
Questions about Improving Rating and Reviews

1. Customers can collect Laz coins only once? or every time they review a product?

2. You mentioned that we can give vouchers to improve ratings and reviews, are these the same regular vouchers that they can collect whenever they visit our store? Or is there another way for sellers to give vouchers "Only for those customers who left a review"?

3. The review reminder option:

3.1 Does it automatically send messages to customers?

3.2 When does it send messages to the customers? Is there a fixed day or date?

3.3 Is there a way to track which customers they've sent it to?

4 Are there other ways to entice customers to leave a review aside from giving them coins and vouchers?

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2 months ago
our items is not picking up

lex courier is not picking up our orders I already complain and submit all needed.

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2 months ago
How can I get more fans on store

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Just a Question.

Bawal ba mag send ng address ng Physical store ang mga seller. If bawal, totoo bang nasha shadow ban or di agad makikita ng mga potential customer products namin dahil sa pag labag? Konektado ba to sa pag hina ng orders?

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3 months ago
prestige program

hi first time ko mag join sa prestige program. ano ba ang mga dapat gawin at tips para maging maayos ang paglatag ng product ko sa prestige

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I HAVE A LISTED PRODUCT NA HINDI BUMBENTA, HOW CAN I PROMOTE IT WITHOUT SPENDING MY OWN FUNDS?

May product ako na matagal ng naka list and gusto ko sana na makabenta na, how am I going to promote it without spending my funds?

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4 months ago
Getting access on buyer details

I have a buyer na duda ko sa order. Gusto ko sanang kuhanin ang confirmation kung tama ang quantity niya pero wala akong contact details na makuha. Pano ko kaya ito pwede kunin?

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No orders for 5 days

I wonder why i dont have orders from all of my stores for 5 days even if i already top up for sponsored discovery.this is the first time for almost 3 yrs of my selling experience here in lazada.

I did store voucher

I did flexi combo

I did free shipping max

I did free shipping subsidy

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4 months ago
About Opportunity Center

i have a question po, how to search in Opportunity Center. example pag hindi mo mag search about bags, motorcycle accesories or Clothes ganyan po.

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5 months ago
Duplicate Order

Hi!

I'm just hoping na magkaroon soon ng Features where we the seller can cancel Duplicate orders. Ang hirap po kasi kapag hindi po nagrereply si buyer or hindi nag seseen ng messages, nagkakaroon tuloy ng violation.

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7 months ago
Poor rating Chat

Why my chat rating is poor? since i always replied on the spot my new messages appeared. sad naman....

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8 months ago
Chat Response Rate

hi everyone! I'm just here to ask on how to improve a chat response? i will be forever great full for all your tip and advise, cause it's very confusing even if i don't get messages from the potential costumers, and I'm very sure that i am the last one who replies them, still my chat response rate are getting low like 66%,

the score must be equal or higher than 85%

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8 months ago
How can I take over chat, when it's assigned to LIZA? Thank you!

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9 months ago
Buyer Review Legitimacy

Good day!

Paano po magpa-check ng legitimacy ng buyer ratings?

Gusto ko po kasi sana i-check kung legit yung rating para maiwasan ang misinformed reviews.

Salamat!

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10 months ago
Other features of LISA

Aside from automated responses on a set of FAQs, what are features of LISA can I take advantage of? 

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Response Rate while using LISA

Hello po sa mga LISA users! Ask ko lang po if talagang nakakatulong si LISA chatbot sa pagpapataas ng Response Rate? Nabasa ko lang po kasi sa Help Center pero gusto ko malaman sa mga users mismo.

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10 months ago
Transitioning from LISA to live agent

Hello, fellow sellers! From my understanding I can use the LISA tool while having a live agent. How do I ensure na smooth ang transition between LISA and the live agent especially if nagtransition na ang questions ni seller that is no longer part of my set FAQ cards?

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10 months ago
LISA vs Live Agent - Which option is better?

Still isn't sure if I should avail the LISA tool or to hire a live agent instead. What are the advantages using the LISA tool na di ko makukuha with a live agent? Or will it also be advantageous to get both?

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Buyer Requesting for Invoice

Question: my customer is asking me to provide official invoice ordered via the lazada app. Is this possible? Or should the customer have this requested directly to lazada?

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11 months ago
No response from buyer

Fellow sellers. I just want to ask, what do you do when a customer sends an order but doesn't reply to you after?

Ang big concern ko kasi ay customized ang products ko. How to cancel their orders? Any tips?