Fulfilment & Shipping
182 Question(s), 308 Answer(s)
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1 month ago
New seller here. I want to have a delivered by seller for my shop.

It has been 4 days now since I submitted my request for the Delivered By Seller program yet I haven't received an email response. What should I do?

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3 months ago
QC Locked in prodo

Meron po ako item na QC Rejected / locked dahil nagkaroon ng violation tapos meron po naship na item, mdedeliver po ba yun sa customer or mababalik sakin yung item?Sana masagot.

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3 months ago
Where can I buy Lazada B6 box?

I ordered and got this beautiful Lazada B6 box that is perfect for my products. I was wondering if it is available for marketplace sellers. This order was fulfilled by Lazada warehouse.

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3 months ago
How to change to pickup very new seller very rush order
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1 year ago
ninjavan droff off

paano po gawing pick up yung ninjavan parcel samin ang layo po kasi yung droff off location ng ninjavan

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Shipping Provider Problem

Hello everyone! I’m a new seller but been a member for 2 years now. I would like to ask ,what if the DOP’s are not available in my area. The shipping providers have deliveries here in Aklan but they DO NOT accept outbound shipping. The only available courier is JRS and LBC. I have reported this to Lazada before but they said to change it to JRS but how can I can change if It’s not even included on the choices. Please help. Thank you in advance.

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5 months ago
How can my store utilize "Fulfillment by Lazada" if my location is not supported by Lazada's logistics system?

I would like to utilize Lazada's fulfillment service. However, my pick-up location is not supported by Lazada's logistics system. What should I do?

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5 months ago
How exactly do you setup the "Delivered By Seller?"

Is there a 3PL that Lazada can endorse especially for items that fall under the bulky items category? Items that are more than 300cm or 50kg, because XDE will not deliver these sizes anymore.

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8 months ago
our items is not picking up

lex courier is not picking up our orders I already complain and submit all needed.

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9 months ago
How do you manage your inventory?

Paano po kayo nagtatrack ng in-and-out ng orders kapag volume ang orders? Paano niyo po natratrack failed delivery na successfully returned and failed delivery na naging lost parcel na.

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8 months ago
New seller here..had some concerns po regarding COD option.

Asking for help po baka po alam niyo panu i-sset ang COD option. Kasi po everytime i viewed my seller item naka indicate po sa right side na "COD is available kapag na reached daw yong certain amount. Paanu kaya yon? Salamat po sa sasagot.

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1 year ago
how to get the email for a hostility buyer's email when you found some keep place the order on your store via COD and reject to receive it when the package arrived.

how to get the email for a hostility buyer's email when you found some keep place the order on your store via COD and reject to receive it when the package arrived.

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9 months ago
Lazada Drop off Point Station Makati

📣FOR Lazada SELLERS- Lazada Drop Off Station- Mzhy Parcel Services

We are OPEN from MONDAY to SUNDAY, 9AM to 11PM

📍FREE PICK UP MINIMUM of 30 PARCELS near DELPAN, MAKATI

📍NO Parcel limits

📍NO Fees to be Collected

📍24/7 CCTV operation

📍Pouch or Bulky parcels accepted

📍With Parking Space

📍Safe & Spacious Area

📍Faster courier turnover

📍Very Accessible to Makati, Manila & Mandaluyong areas

📍📍 We ACCEPT drop off via LALAMOVE, GRAB & Toktok etc.

Questions? Don't hesitate to send a DM for more inquiries or you can call or text us at 09672355195 / 09153660160.

https://www.facebook.com/mzhyparcelshopeelazada

Happy selling! 💙

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9 months ago
HOW CAN LAZADA DELIVER PARCEL FASTER

I have concerns with the parcel being ordered, there is not status yet of the parcel since Monday and i am concerned if it will reach the client within 7days since its a ready to eat food and freshness takes not longer than 15 days

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10 months ago
Dress Code - Meron ba talaga?

Hi, mga ka seller!

May mga nababasa ako sa social media na nag-iimplement daw ng dress code ang ibang DOPs? Totoo ba ito? May dress code na ba dapat tayong sinusundan pag mag ddrop off?

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10 months ago
Hi, ask lang ako about sa return products.

Ask ko lang if when kaya makukuha yung returned products ko, failed kasi delivery ni courier pabalik sakin. Please help. Natatakot ako mawalan ng item.

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10 months ago
About parcel demension limitation.

Hi, i got a question here. Does 3PL logistic has limitation on the parcel demension? For example, for a parcel`s length over 2meters , can it be shipped as other normal size parcels or only can be shipped for some certain areas ?

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11 months ago
Paano i-set ang region/location o specific areas para sa free shipping?

Paano i-set ang region/location o specific areas para sa free shipping? Gusto ko lang i-target o bigyan ng free shipping ang Luzon region dahil yun lang ang kaya ng budget para i-shoulder ang free shipping/delivery.

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11 months ago
Can I join Lazada cashback kahit worth 10 pesos lang mga items ko....kasi na experience ko po na sumali sa SHIPPING MAX nag negative po ako...salamat sa sasagot

Can I join Lazada cashback kahit worth 10 pesos lang mga items ko....kasi na experience ko po na sumali sa SHIPPING MAX nag negative po ako...salamat sa sasagot

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11 months ago
how to remove this notification order volume limit also i change my shop name already then the shop doing well naman

i followed the rules, i just a new seller still the system is not friendly, the virtual assistance not understand my concers