New Sellers
341 Question(s), 529 Answer(s)
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1 month ago
RE-ACTIVATE MY STORE/ ACCOUNT SELLER

Nahihihirapan po ako mag log in sa account kase na restrict and hindi ako maka file ng appeal.

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CPAS Integration to Facebook Business Manager

Dear everyone,

As a new seller, I am seeking assistance and would like to inquire if any of you may have access to a contact number for Lazada Marketing in regard to CPAS integration and LazMall application.

Your support would be greatly appreciated. Thank you in advance!

Regards,

JRK Dream Marketing

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27 days ago
Packaging of a Bulk Order

We received an order of 20 gallons, upon searching on how to divide the 20 gallons to multiple packaging, i accidentally hit the Arrange shipment.. now the transaction is in To Hand over section.
Is it possible to Recreate the package?

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18 days ago
I don't have product Pre-order function

I submit applications on the Pre-order application link every week. Half a year has passed. I still don't have pre-sale functionality. May I ask what I should do?

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20 days ago
Help me to understand about Marketplace commission rate?

I'm Struggling about how much I should put a visible amount on my Lazada Store,
I'm Scared of overpricing and Lack of pricing.

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15 days ago
12 PESO Deals Lazlive Exclusive Deals (12/16) - [LW|I|04]

Hi po ask ko lang po if mag join po dito sa 12 peso deals, need po ba talagang below 12 pesos?

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15 days ago
PENALTY NON COMPLIANCE POLICY

LAGI PO BAN SHOP KO GAWA NG KAHIT ANONG APPEAL NMN EH DI UMUUBRA DTO SA FLATFORM! P HELP NMN PO PANO PUMASA SA APPEAL AT KUNG TLAGA BANG MY NGBABASA SA ATING MGA APPEAL OR AI LNG TLGA.. NKAKA WLANG GANA TPOS MA DE ACTIVATE PA ISABAY PA ANG IYONG EARNINGS NA DI MA WITHDRAW JUSKO

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9 months ago
NEW SELLER WITHDRAW

Ask ko lang po why can’t i withdraw my balance?

Talaga po bang 3weeks after ng first successful order mo pa siya mawwithdraw? please help your newbie seller here.

salamat po💗

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Change Account Type

How to change seller type account from corporate to individual?

regards,

Ellezerdo Sarsalejo

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2 months ago
MULTIPLE ORDERS

Hi! New seller here. I have a question regarding multiple orders.

Am I allowed to use a bigger pouch or change into a box when I get multiple orders without splitting? The original packaging dimensions set on the product page can only fit one.

I use small pouches for my items but when I receive multiple orders I need to use medium-sized pouches to fit everything. Am I allowed to use a medium-sized pouch without having any trouble with the logistics? I'm not sure how I should go around the packaging. Do I need to adjust anything to be able to use medium-sized pouches for multiple orders?

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2 months ago
Digital Product Whitelisting

hello sino po dito yung nag apply for digital product whitelisting? Tanong lang po ilang days po ba yung approval pag nag apply? Kasi yung sa akin mag 3 months na po kasi follow up ako ng follow up sa PSC pero palaging reply sa akin na wait lang daw ako ng email sa assign team pero ni isang email wala akong natangap. complete naman yung docs ko tsaka may reseller rights licensed naman ako sinubmit bakit po kaya antagal? may team po ba talaga na assign dyan? lazada ano na? ginagawa ng staff nyo?

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2 months ago
Pick up information

How can I book a pick up services? May I ask if it require a minimum orders to schedule a pick up?

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2 months ago
Deactivation of Online Store

How to make an appeal to lift the deactivation of my store in Online Lazada as a dropshipper? Where to contact to have clarification of my violation as a new seller?

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how much total of my balance

san makikita ang total balance para malaman kung magkano ang pera sa lazada

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4 months ago
Still no sales... how to sell

hello

i just recently become a Lazada seller and according to my stats its been more than 40 days yet still no sale. What to do?

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1 year ago
Reactivation of account

Mga kaseller, pano po ba pa reactivate ang account? Nadeactivate po kasi yung isa ko account at di makalog in. Salamat po sa sasagot.

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5 months ago
Pre order new seller

Paano po ang pre - order as seller wala po kasi lumalabas sakin?

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Out of Stock listing

Hello!
Can someone enlighten me, I am new here in Lazada as a seller, literally just posted my 1st item a day ago.
Items posted have 1 to 10 stocks on hand depending on the item but as I've checked it on the app it seems all of the items listed are out of stock. what can I do to resolve this?

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5 months ago
No ninja van drop off stations near me

Hi po, 1st order ko po kase and yung naka lagay sakin is Ninja Van for drop off. Sinearch ko po kung san ko pwede ma drop off, tapos "Drop off is not available for Ninja Pack users". So paano ko po to ma shiship? Or paano ko po i change na sana for pick up nalang po ng Ninja Van? Wala kase options naka lagay na kung saan pipili sana ako na for pick up nalang. Pa help po. New seller here.

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5 months ago
How to put location on a product listing?

When I search for an item, some products already has a location underneath the price. But when I list and publish my products, mine don't have the location.