New Sellers
265 Question(s), 452 Answer(s)
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1 year ago
What is (*Bulky Fee and ODZ)

hi i would like to ask why i am charge with "bulky fee and ODZ" in my understanding the shipping fee should be paid by the buyer.is someone has the same experience bulky fee and ODZ being charge by lazada?

thank you in advance

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1 year ago
Bulk Upload Error with Images

Hello. Can someone help me with bulk uploading error? I keep encountering this error message. I already uploaded the images in MEDIA CENTER, exported the link, removed the hyperlink & pasted it to the excel file. But no matter what I do, same error message appears. Image file size is 700x700, with a total of less than 200 kb. Super liit na ng file. I dont understand why the system won't accept it.

Ive chatted PSC for a week now. Agent keeps closing the case kahit wala pong resolution.

Here is the error message.

1.Failed to convert image URL. Highly recommend to use image URL from Media Center. Go to Products > Media Center (Error Code:data.BIZ_PROCESS_FAIL_TO_MIGRATE_MAIN_OUTER_IMAGE.lazada)

2.Third-party system biz error (name:MEDIA, method:migrateMedias, code:102, message:4030-Parameter [OriginalMediaUrl] has invalid format [4030].) (Error Code:data.THD_MEDIA_CENTER_BIZ_PROCESS_ERROR.lazada)

3.Failed to convert image URL. Highly recommend to use image URL from Media Center. Go to Products > Media Center (Error Code:data.BIZ_PROCESS_FAIL_TO_MIGRATE_MAIN_OUTER_IMAGE.lazada)

4.Third-party system biz error (name:MEDIA, method:migrateMedias, code:102, message:4030_BK-Parameter [OriginalMediaUrl] has invalid format [4030_BK].) (Error Code:data.THD_MEDIA_CENTER_BIZ_PROCESS_ERROR.lazada)

Hope someone can help :(

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1 year ago
Ano ba meaning at para saan ang CEM?

Hi, ask ko po yung sa CEM? What is the budget for? Paano niyo ba ito ginagamit?

May be an image of text that says "Set your budget Store Followers You have 20 followers who do not have any purchase from your shop last 30 days Send a friendly message with a discount voucher to get them buying right now! 0/3 Set your budget PHP"
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1 year ago
OVL - How long is the OVL penalty?

- How long does the OVL penalty? Dec 27 yung cancelation and its January 13 na, hanggang ngayon may OVL pa din. Also, di ba reset at midnight, but today, past 7am na di pa din nag reset.

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1 year ago
Suspicious or Bogus Buyer

Hello Fellow Sellers,

Good day. Hope everyone is doing great today.

May question lang po ako. May customer kasi na nagchecked out ng order with two(2) different products. Pero, ang bawat product maramihan (ex: product #1 x 3, product #2 x 8). Worried lang ako kasi upon checking ng profile nya, 0 successful delivery and rate as in new account palang. I tried to contact the buyer pero hindi nagrereply. nababasa naman nya ang mga messages ko. Ano po kaya ang dapat gawin? Ok lang ba na i-cancel ko ang order nya ano naman po ang epekto sa performance ko? Mukhang BOGUS buyer kasi ang ganitong transaction.

Salamat po and God bless. Keep safe everyone!

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1 year ago
Traffic Bootstrapping

Hello,Do You Think The Opening Of The Through Train Has Been Effective, And Have You Performed Well Recently?

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Need ideas for gifts!

Pahingi po ng ideas kung ano mga regalo na binibigay niyo sa mga riders this Christmas. Thank you and happy holidays to all!

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1 year ago
Product flow problem

Does the new seller have traffic support? I feel that I have participated in the activity and there is no traffic. Do you have any good suggestions? Thank you

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1 year ago
Paano mapabuti ang tindahan

Paano mapabuti ang tindahan?

Paano mapabuti ang tindahan?

Paano mapabuti ang tindahan

Paano mapabuti ang tindahan

Paano mapabuti ang tindahan

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1 year ago
Saan po kaya nanggaling yung 25 pesos na Shipping Discount?

Good day po! Saan po kaya nanggaling yung 25 pesos na Shipping Discount? Sakin po ba mababawas yan? New Seller here po :) Thank you in advance po sa mga sasagot.

Payment sa Account daw po. Hindi COD. Meaning, sa Lazada Wallet po ba? May pa-shipping discount po ba pag yung Lazada Wallet ginamit ni buyer? Pero hindi po sakin ibabawas yung shipping fee na discount?

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1 year ago
GOOD DAY, LAZADA

MY SELLER PICK WAS EXPIRED. IS THERE ANY POSSIBLE THAT MY SELLER PICKS WILL BE ACTIVE AGAIN.

THANK YOU

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Sales Auditing - how do you do it?

Hello everyone! May i know po how you audit ung mga naship items nyo versus sa orders na paid through Lazada vs your physical store?

Do you maintain an internal record ng mga orders na naship nyo? if yes po, how frequent po kayong nag cocompare or counter check sa sales between your Lazada & your physical store?

thank you po sa mga sasagot

😊
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ilang store po ba pwede ilagay sa lazad

kahit sino po pwede sumagot ? ilang store po ba pwede ilagay sa Lazada platform ,kailangan po ba ng new requirements?

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1 year ago
corporate account

Hi how will i know if my account is corporate account or individual?

and if ever how do i change individual to corporate account

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The courier can’t pick up after the RTS?

Good evening community, Ask ko lang po after the RTS bakit can’t pick up po on the schedule date. Paano at ano ang gagawin para ma pick up after po ng RTS. Thanks

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1 year ago
How to boost sales

we've been joining all lazada's campaign , free shipping,vouchers,flexi combo, sponsored solutions, Cem but still until now we cant get enough visitor and sale what do we need to do nag add na din kmi ng products,

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1 year ago
Failed Delivery

Hi, What would happen to my products if has a failed delivery. can I get more details please?

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1 year ago
Paano papickup po ng mga parcel dito sa bahay?

hell0? community paano po ba magpapickup dito sa bahay. lower antipolo area po. SALMAT SA SASAGOT.

GOD BLESS !

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1 year ago
hello po bago lng po ako dto s lazada store sana po mhelp nyo po ako kung ano2 ang dapat ko tandaan or gawin to improve my store thank u po

san po mahelp pano po magupload ng product?
ano2 po ang dapat n nkalagay pra po alam ng costumer ?
pano po ang paglagay ng tamang price ng bawat product?
thank you po s lhat ng ssagot

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Shipping Fee Rate Cards

Hi. May i know where can i find the shipping rate cards to date?

Also, for a newbie, i would like to understand the payment fee. Ex. i have shirt to sell. One shirt in a medium-size pouch.

How much is the Lazada pouch if we are going to purchase?

Thank you,