New Sellers
265 Question(s), 452 Answer(s)
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1 year ago
Failed Delivery

Hi, What would happen to my products if has a failed delivery. can I get more details please?

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10 months ago
lazada pouches and box

Hi. I am a new seller here. I would like to ask where can I get the Lazada pouches? There is a drop shipping near my residence, I asked where can I get the Lazada pouches since I have an order for shipping. The drop shipping agent said they dont have any.

Do I need to buy Lazada pouches? Where? How much po? Do Lazada provides/sells boxes?

Please reply soonest as the next campaign is coming. I might be getting orders in a few days time. Thanks!

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9 months ago
I can't find my store when searching the name

What can I do to have my store name appear when I search for it? I tried searching for it on Lazada but it didn't come up.

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1 year ago
corporate account

Hi how will i know if my account is corporate account or individual?

and if ever how do i change individual to corporate account

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New Seller - Change Drop-off to Pickup

Hi!

If I am a new seller, is it possible to change from drop-off to pick-up? Or maybe change the service provider to J&T? Since there is a J&T drop-off near my house.

Thank you!

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11 months ago
What is TTS, RTS? and other acronyms?

Hi new seller here!

Medyo nako-confuse po ako sa mga acronyms sa Seller Center. Di ko po kasi matandaan lahat.

TTS, RTS, DOP, OVL, 3PL, etc.

May listahan po ba kayo?

Thank you!

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1 year ago
Hello fellow lazada members. Saan po ba makikita ang Seller ID pag laptop ang gagamitin. Newbie here . thanks.

I want to know where to see my Seller ID pag and ginagamit ay laptop. Sana matulungan po ako kasi newbie po. thanks sa mag spare nang time to answer.

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1 year ago
Reactivation of account

Mga kaseller, pano po ba pa reactivate ang account? Nadeactivate po kasi yung isa ko account at di makalog in. Salamat po sa sasagot.

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Shipping Fee Rate Cards

Hi. May i know where can i find the shipping rate cards to date?

Also, for a newbie, i would like to understand the payment fee. Ex. i have shirt to sell. One shirt in a medium-size pouch.

How much is the Lazada pouch if we are going to purchase?

Thank you,

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New seller planning to Sell digital books

Hi good day! I just want to know what documents do I need to prepare to start selling ebooks here in Lazada? Is reseller rights certificate is enough? I will wait for the respond. And it will be highly appreciated. Thank you!

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1 month ago
Can you have a Lazada store AND also be an affiliate..?

Hi! I'm SUUUPER new to selling on Lazada, I just signed up for a shop last week and I'm still waiting for the pouches i ordered before posting anything for sale...

Thing is, on the same day I set up my Laz shop, I also signed up for Laz affiliate (as in, you get an affiliate product link, and you get a commission when people use your link and buy stuff... not the "Sponsored Affiliate" one). I noticed that it's been 9 days and my affiliate dashboard still doesn't allow me to generate aff links for the specific products I actually want to promote, instead of just the recommended ones that I've never tried. I was hoping i could use my personal social media to promote stuff in groups etc.

Is it possible that you can't have BOTH a laz shop and be an affiliate at the same time? Otherwise, how do i get my affiliate dashboard to finally work?

Sorry for the newbie question lol.

Thank you in advance! :D

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1 month ago
Ano po ang ibig sabihin ng unpaid order?

Ano po ang ibig sabihin ng unpaid order? Di ko po makita sa lazada university ang sagot.

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1 month ago
Certificate 2307 only for Corporate?

Hi, new seller here! I was reading all guidelines for opening a shop and I am confused regarding Certificate 2307. Is it exclusive to corporate or pati individual seller is required to submit/file?

Singit ko na din regarding the valid IDs option. Apat (TIN ID, Driver's License, SSS, Passport) lang ba talaga ang pwede? May mas preferred kasi akong other valid ID na wala sa options.

Hope you can help me. Thank you!

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2 months ago
Ok lang ba mag bigay ng contact info sa Lazada chat?

Ok lang ba mag bigay ng contact info sa customer using Lazada chat?

ex. cellphone number,Facebook name, etc.

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10 months ago
Free shipping Max Vs Seller Free Shipping

Good day! I have Seller Free Shipping capped at 50 when the order value reaches 999. There is a program now called "FREE SHIPPING MAX PROGRAM FOR EXCLUSIVE SELLERS". My question is: Can I join this program together with my seller free shipping? If yes which one will apply when customers buy? Or should I deactivate my Seller free shipping and join this program?. What is your recommendation? Thanks

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11 months ago
ANO PO ANG DINGTALK????

paano po gumamit in thru moible ,,diko kz makita ung #2

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1 month ago
Enable pre-orders on my product

Hi! I'm a new seller from orange app and I would like to know on how can I enable pre-orders on my product since my products are made to order. Thank you!

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2 months ago
Question regarding sa shipping fee ng per Item.

Hi, to all sellers po.

Just want to ask if ano po ang standard shipping fee per region or lugar like sa luzon, visayas, and mindanao.
yung generalized shipping fee po sana kasi dropshipping po ang gagawin ko for my store po.

or kung paano niyo po siya macompute ito na lang kasi nagpapagulo sa isip ko kung paano gawin yung shipping fee po ng item ko since new seller po ako sa platform na po ito and dropshipping pa.

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2 months ago
paano mag add ng assistant sa lazada seller account ko?

Gusto ko sanang mag add ng assistant sa lazada seller account ko, taga manage ng shop, upload ng products at pag sagot sa mga inquiries.

Pano po gawin yun?

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1 month ago
How can my store utilize "Fulfillment by Lazada" if my location is not supported by Lazada's logistics system?

I would like to utilize Lazada's fulfillment service. However, my pick-up location is not supported by Lazada's logistics system. What should I do?