Policies & Finance
79 Question(s), 153 Answer(s)
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10 months ago
I think I might need to reprice my items

Hello mga ka-sellers. Aside from the 1% commission fee implemented last Jan 20, what other fees should I take note of? Hope you can help para I can check how much recalibration I would need to do on my pricing.

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10 months ago
Exceptions on Commission Fees

Hello. Have a question for marketplace sellers here. May special promos or offer ba si Lazada to waive the 1% commission fee?

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5 months ago
Duplicate Order

Hi!

I'm just hoping na magkaroon soon ng Features where we the seller can cancel Duplicate orders. Ang hirap po kasi kapag hindi po nagrereply si buyer or hindi nag seseen ng messages, nagkakaroon tuloy ng violation.

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5 months ago
Seller - Initiated Withdrawal

Pwede na palang tayo ang mag-initiate ng withdrawal for payout. Lahat ba ng type ng Lazada Seller ay pwedeng mag withdraw sa payout nila?

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8 months ago
Order Management Policy

Good day, ano po ibig sabihin pag meron kang violation sa Order Management Policy?

thank you po

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8 months ago
OVL Question about dropshipping

Good evening, I'm a dropshipper and connected with a dropshipping company and there are many stores under this dropshipping company. My question is: Does the OVL apply to the dropshipping company or to my store only? Secondly why do I have an OVL alert if my cancellation rate is 0% and How will it affect any campaign that I will join just in case I have OVL. Thank you.

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On the diff Lazada Finance Partners for Seller Loans

Good day, mga ka seller!

Currently thinking of scaling up my business kaso mukhang I would need help sa financing. Ask ko lang po, anyone here naka pag try na mag apply ng financing loan sa any financing partner ng Lazada?

Kamusta experience? Any tips kung san ok?

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Receipts - What is the best practice?

Good day to all. PTPA.

May tanong po ako regarding sa pagreresibo. Ano ba ang best practice na mas ok and mas madali for sellers whose daily orders is around the average of 50?

1. Per customer/order ( bago i-arrange ang items for shipment)

- ang concern ko lang dito medyo mahirap magmanual. Tumatagal din ang pagbabalot, madaling maubos and papel para sa resibo, tapos ang daming failed delivery na naresibohan na. Pano kaya un?

2. Total daily sales ( 1 receipt ) - ok lang ba ito if wala naman nanghingi lagi ng resibo? Pwede kaya i-separate na lang yung nanghingi ng S.I tapos ung ibang order i-total nalang para isahang resibo na lang?

3. Total delivered parcels daily. -parang ito ang pinaka okay since sure sales na ito?

Salamat po sana po may sumagot.

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10 months ago
Wrong Weight Adjustment Deduction

Hello sellers dito sa community!

Can someone help me. I just noticed ang laki ng deduction. Not sure if this is a glitch?

May be an image of text that says "Order Number: 0 Item ID: ID:0 0 -359.00 Wrong Weight Adjustment -359.00 Transact on 24 Jan 2022 No more data"
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10 months ago
Any COOP sellers here?

I am a member of the Online Micro Sellers Marketing Cooperative, am I affected by the change regarding the Marketplace Commission Fees?

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10 months ago
What to do with Order Volume Limit? 

Good afternoon, fellow Lazada sellers. Got this notification today. Ano ba ang dapat gawin? 

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10 months ago
Fair Trading Policy

Dear co-sellers.

I am just a newbie. Our store was suddenly deactivated and found due to Fair Trading policy.  How can I know the specific reason and how to appeal na mapabilis ang activation?  

Maraming salamat in advance.

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1 year ago
Question on Returns

Hello po ask ko lang na kapag nag initiate si customer ng return to seller, yung amount na requested ng customer, need ba talaga na kasama yung shipping? Mas maliit po kasi yung presyo ng item sa requested refund amount nya.

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Refund for Sponsored Discovery

Good afternoon, everyone/Patulong naman. Nagtop up kasi ako sa Sponsored discovery kahapon using my store earnings for Php2k. I think nai-submit ko siya twice kasi ang bagal ng internet ko kahapon. Then nung natapos, i was billed twice.

Can I ask for a refund? Ano pa po pwedeng gawin?

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Reject a Return Item

Hello. If I rejected a return item from a customer, the reason is that the item that I sent is correct, can the customer contest? What would happen if that is the case? Thank you!


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1 year ago
Income paid to sellers

Hi, bakit po kaya may amount na nababawas pag nasesend sa bank account ko yung income for the week? Wala naman po discrepancies sa shipping fees. And may Lazada fees naman na binabawas si Lazada.