Hi @J- international ,

With regard to your concern, sellers have option to request cancellation of orders if buyer is unresponsive. Seller just need to provide the screenshot of conversation thru Instant Messaging showing that buyer is unresponsive. Thru this process your cancellation rate will not be affected. Here's the link where you can request the cancellation https://yida.alibaba-inc.com/o/SellerCancellationRequestforBuyers?spm=a1z32v.20589530.0.0.695bbaed5oG7tL&_locale_lang=en_US#/.

Hope this helps! Happy selling.