Fellow sellers. I just want to ask, what do you do when a customer sends an order but doesn't reply to you after?
Ang big concern ko kasi ay customized ang products ko. How to cancel their orders? Any tips?
No response from buyer
Tag(s): Customer Engagement
2 years ago
2 Answer(s)
2 years ago
Good day kaseller
Try to reach out via IM of lazada then wait the customer's reply, In case no seen or reply try to contact them in their Cell numbers...
And if there's no reply from contact numbers then it's time to chat our PSC's.
2 years ago
Hi mam, try to reach out via lazada chat then wait the customer's reply. In case wala padin, you can raise your concern to lazada psc to request for the cancellation .I-attach nyo lang proofs nyo na nag reach out kayo sa customer.