Suspicious or Bogus Buyer
Tag(s): New Sellers
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********437
2 years ago

Hello Fellow Sellers,

Good day. Hope everyone is doing great today.

May question lang po ako. May customer kasi na nagchecked out ng order with two(2) different products. Pero, ang bawat product maramihan (ex: product #1 x 3, product #2 x 8). Worried lang ako kasi upon checking ng profile nya, 0 successful delivery and rate as in new account palang. I tried to contact the buyer pero hindi nagrereply. nababasa naman nya ang mga messages ko. Ano po kaya ang dapat gawin? Ok lang ba na i-cancel ko ang order nya ano naman po ang epekto sa performance ko? Mukhang BOGUS buyer kasi ang ganitong transaction.

Salamat po and God bless. Keep safe everyone!

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Edited byLast editor profile picture********4372 years ago

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citideals
2 years ago

Hi Ka-Seller. Do not cancel orders yourself po magiging point against your store po yon. Hingi po ng tulong sa PSC on assessing your situation. They will advise you what is the best option po.

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Annree Pancipane • Mod
2 years ago

Hi ********437,

Good day Seller! citideals is correct with this one po. Do not cancel an order/s on your end as this will affect your metrics, specifically your cancellation rate. Cancellation of orders on your end would affect your Order Volume Limit (OVL). OVL is the number of orders you receive on a daily basis, normally this is 150. If your cancellation rate is high, chances are po, mabawasan ang inyong OVL or maging 0 po ito.

Kindly reach out to our PSC to assist you further with your concern. Kindly click this link to know how to contact our PSC /article/how-to-contact-lazada-s-partner-support-1055800-hc

To know more about OVL, kindly refer to this link: /article/order-volume-limit-ovl-policy-558700-hc

Hope this helps Seller, happy selling!

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Edited byLast editor profile pictureAnnree Pancipane2 years ago

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