Wrong Weight Adjustment Deduction
Owner image url
2 years ago

Hello sellers dito sa community!

Can someone help me. I just noticed ang laki ng deduction. Not sure if this is a glitch?

May be an image of text that says "Order Number: 0 Item ID: ID:0 0 -359.00 Wrong Weight Adjustment -359.00 Transact on 24 Jan 2022 No more data"

2 Answer(s)

Owner image url

Hi Seller,

Good day, with regards to your question, there's a possibility po na mali ang Package Weight (kg) and Package Dimensions (cm) ng product. However, if tama naman po ang naideclare natin pero na overcharge pa rin po kayo, you can file for claims/dispute and our team will validate the concern po. Please check this link on how to file Shipping Fee Dispute.

/article/how-to-file-shipping-fee-dispute-983300-hc


Owner image url
2 years ago

Hello. Possible na hindi accurate ang declared nyong weight or package dimensions kaya may nag-reflect na adjustments - which is charged to the seller kasi po considered seller error. Kaya important po talaga to declare or ilagay ang tamang weight and dimensions per product as packed when we create/modify our products sa seller center.

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