Appeal Supporting Documents
Appeal Supporting Documents
Please refer to the following information for the list of supporting documents required when submitting an appeal. The type of document required is based on the policy and category of your violation. Please refer to information specific to your violation. For more information on your policy violation, please access Account Health via Seller Center. You may also file an appeal via Account Health. For more information on how to file an appeal, please refer here.
Policy |
Category |
Document |
Order Management Policy |
·Photo of your packages that are packed and ready to be shipped ·Screenshots of the correspondence with your logistic partner (if any) ·Any other evidence indicating that the PNR violation was not caused by the seller |
|
BB Guns, Airsoft Guns |
·Need License from DTI |
|
Beauty Medical Devices |
·Need License from FDA (Certificate of product registration (CPR) and/or License to operate (IPR)) |
|
Health Medical Devices (Dental, etc.) |
·Need License from FDA (Certificate of product registration (CPR) and/or License to operate (IPR)) |
|
Medical Drugs (OTC, Supplements, Vitamins) |
·Need product to be registered in FDA |
|
Chainsaws |
·Need License from the DENR |
