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5 months ago
Bakit po yung recently sold Item ko po - di lumilitaw sa FINANCE section?

may problem po ba ang system? ako lang ba ang affected?

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5 months ago
Lazada Pickup - Automatically allowing Ninja Van

Note: Seller from the other online store trying to transition to Lazada

Consulting everyone on what we can do moving forward. Baka matulungan nio kami mga inzan.

We are a small store with a consistent market trying to shift to Lazada, but the biggest challenge we have so far here is the system automatically allowing other couriers to pickup outside of the couriers we've identified through the settings at the seller center.

Tried everything, chatting ADA, consulting customer support chat, sending a complaint form to no avail. This is NOT the case we are familiar with on the other platform, which is actually easy, since we only have one functioning delivery courier on our area (province) and all our pickup orders are handled by J&T. For some reason, Lazada identified Ninja Van as a First Mile 3PL, noting that the closest Ninja Van office here is 100km away (no joke). This has been the case for a year already - the end result, we end up having 50% of our orders not picked up, and our resolve to place our efforts as seller on lazada dwindling little by little.

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5 months ago
Electronic Protection automatically added on my item

Hi I was testing out in buying my own product (Google Nest Hub) and I noticed that Lazada automatically add an Igloo Electronic Protection when I was trying to check out, without any option to choose if you want it or not. I do not remember putting that when I add/manage my product. Can it be removed?

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2 years ago
Reactivation of account

Mga kaseller, pano po ba pa reactivate ang account? Nadeactivate po kasi yung isa ko account at di makalog in. Salamat po sa sasagot.

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5 months ago
NEWBIE HERE NEED ASSISTANCE TO GET STARTED

Hi po, I just created my Lazada Seller account today and would like to seek assistance on how to start and understand lazada tools.

Thank you in advance.

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5 months ago
How to change Corporate Seller to Individual Seller

Hi. paano po ichange yung seller type from CORPORATE to INDIVIDUAL? Or mas okay ba ang corporate type? any benefits po? or something? please do help me po. new seller here. thank you so much and have a great day

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5 months ago
Lazada Seller Reply

Can a Lazada seller can change / update / modify a previously submitted reply on a feedback?

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5 months ago
auto deduction of Marketing fee

ask lang po para saan po yung marketing fee bat sobrang laki po ng ni leless sa transaction namin

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5 months ago
Lisa Smart Answer Feature

Do they charge If we use Lisa Smart Answer feature?

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5 months ago
may problem po ang finance area?

dahil mga 1 day lang posted na ang payment, ngayon naka 3 days na di pa lumitaw ang payment. bakit po ganon?

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5 months ago
Help changing "Drop-off" to "Pick-up" settings. Settings > Shipping Provider > Change first mile type button is DISABLED.

RESOLVED: after reaching out with live agent, we learnt that shipping provider is currently disabled until December 13, 2023 due to running mega campaign.

Hi, I'm trying to change our shipping option from drop-off to pick-up, but the actions button are all disabled and not clickable. Any idea how to fix this?

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View names of store followers

Ask ko naman po where I can view the names of our store followers.

We were able to do this in the past, di lang namem maalala where. TIA

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bakit po hindi ko nakikita yung store at products ko sa lazada? please paki sagot sana po matulongan niyo ako

hello good day to u I have a major problem regarding to my account kasi po hindi ko po nakikita yung mga products ko sa lazada pati yung store na check kuna man po lahat pati yung mga instruction na sunod kuna po why it is not visible in lazada app?

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5 months ago
Your seller account verification is not successful based on our risk assessment of your profile.

You have 1 ongoing penalties, click more for detail

Your seller account verification is not successful based on our risk assessment of your profile.

Who has ever encountered such a problem ?

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5 months ago
How to improve New product visibility

Hello po, new seller po sa lazada. currently nag add po ako ng product kaso upong checking po nung triny ko i.search yung item hindi po lumalabas yung item ko. any tips po ano pwede gawin to increase product visibility?

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5 months ago
how to sign up in Fulfillment by Lazada

I cannot sign up in Fulfillment by Lazada though my log in details are correct. When I tick on the tab "Fulfillment by Lazada" it redirected in log in again.

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5 months ago
How to connect Lazada to ERP system like Big Seller

Hello been authorizing and connecting lazada seller to my Big Seller which is an ERP system. However by using email and password, it's always giving me ;password does not match ; error. When I try to log in Lazada seller account, it is also only allowing me to log in when i use sms otp or log in via lazada member app. How can i successfuly connect my lazada seller if there is no other option to authorize it other by using email and password.

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7 months ago
Banned from replying to messages

Hello ano po need gawin pag banned sa pag reply ng messages .. almost 2 weeks na akong banned .. hirap sa part ko since CUSTOMIZED product binebenta ko so need ko makipag chat muna before makapag place order si client

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7 months ago
Good day, bakit Hindi ko po natanggap ang bayad Ng isang Kong costumer, succeful delivery na man po . Pero nakalagay Sa account payment settled Pero wla akong natnggap

wla po akong pong pumasok Sa account ko un naging successful delivery po. 0ero nkaalagay Sa account ko payment settled

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7 months ago
New Seller, Courier not picking up my item.

This is my first time dealing with a pick-up item, and it has been several days, but the courier has not yet collected it. Could someone provide guidance on what steps I should take in this situation?