Fair Trading Policy
Overview of Policy
This Fair Trading Policy defines what the fraudulent activities sellers are not allowed to participate in. This is to inculcate professional and reliable seller behavior so that we can boost the confidence and preserve the trust of shoppers for our platform.
Lazada have zero tolerance towards fraudulent behaviour. Depending on the severity of the policy violation, Lazada may take measures such as locking products, apply account restrictions and confiscate seller payments. We may also intercept or close any existing transactions to protect shoppers; Refunds and any other fees incurred will be imposed on the seller.
Any breach of Fair Trading Policy may result in the issuance of non-compliance points and/or restrictions to seller’s account.
Fair Trading Policy - Non-Compliance Points Chart |
Possible Consequences |
Up to 48 non-compliance points and payment holdout |
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Up to 48 non-compliance points and payment holdout |
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Up to 16 non-compliance points per incident and payment holdout |
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Self Promotion/Seller buys own products |
Up to 16 non-compliance points |
Up to 48 non-compliance points per incident and payment holdout |
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Up to 48 non-compliance points per incident and payment holdout |
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Up to 48 points per incident and payment holdout |
If you receive a notification for violating our policy and you would like to file appeal request, you may do so in the Growth Center.
