Mega Campaign Fulfillment Policy

As part of our commitment to improving the experience of our customers and the platform’s overall efficiency during our biggest sales, Lazada will be introducing new SLAs for the days covered by the platform’s Mega Campaigns.

Campaign Fulfillment Policy

All days covered by Lazada’s Mega Campaigns will now be considered working days and will be part of a seller’s Order Fulfillment service level agreements (SLAs) and lead times.

This new policy will not impact the SLAs and lead times of other seller processes such as returns management, etc.

Example.

The 9.9 Mega Brands Sale 2022 started on September 9 (Friday) and ended on September 11 (Sunday).

• With our normal Order Fulfillment Guidelines, orders would not have their fulfillment deadlines run during weekends and/or public holidays.

  • As such, orders created on September 9, 2022 (Friday) would have their SLAs paused during the Saturday and Sunday of the campaign.

• The new Campaign Fulfillment Policy would officially mark all Mega Campaign days as working days. As such, weekends (Saturday and Sunday) where there is an active Mega Campaign would be considered as working days.

  • As such, orders created on September 9, 2022 (Friday) would have their SLAs run throughout the Saturday and Sunday of the campaign.

Lazada Philippines Mega Campaigns

For reference, the current lineup of Mega Campaigns include:

1. Lazada Birthday Sale

2. 6.6 Mega Campaign

3. 9.9 Mega Campaign

4. 11.11 Mega Campaign

5. 12.12 Mega Campaign