Pending Order Limit (POL) Policy

Pending Order Limit (POL) is a defined number of pending orders that the seller can have. When pending order limit is reached their SKUs will be deactivated and no new orders (drop shipping) will be received. However, they can still process all previously received orders. POL will not reset at 12 midnight daily.

Sellers will received a notification via Seller Center if they reached their POL.


What orders are counted in POL?

1. For non-GSKA/KA Marketplace Sellers whose age is >90 days, POL is x7 of daily orders received from previous week or default of 150, whichever is higher.

Example: If the seller’s average order from the previous week is 10, then their POL will be 150.

2. Default POL of GSKA/KA and LazMall Seller is 10K.

3. New Seller POL (<90 day age) = OVL which is 150.

Example: If it is a new seller (<90 days) their POL will be equal to their OVL (150).

4. Flash Sales and Crazy Deal Sellers are exempted to POL policy (reset on a weekly basis) 

Frequently Asked Questions:

1. What happens when my limit is reached?

Once you hit POL, all your SKU’s will be set to inactive and no new orders will flow into seller center.

2. What do I do to be able to restart receiving orders? 

You have to process your pending orders to be reactivated.

3. Are FBL items included in my pending order limit? 

Items fulfilled by Lazada are not taken into account in your pending order limit. 

4. When is POL reset?

POL resets every Monday.

5. Can I still login to seller center if I hit POL?

Sellers can still login to seller center to fulfill orders or perform other tasks.

6. What should I do when I hit POL?

POL is all about fulfillment. Process your pending orders as quickly as possible.