What documents should I submit when filing a claim?

CLAIM TYPE

CLAIM REASON

DOCUMENTS NEEDED

Shipping Fee

Incorrect package weight/dimension

No document required

Return item shipping fee

Receipt

Lost Item

Missing item (part /accessories / bundle)

Proof of return

Photo/video of the package that was returned to you

Photo/video of how you usually pack the item

Photo/video of the shipping label attached on the package you received

Item not yet returned

No document required

Damaged Item

Item received from 3PL

Photo/video of the item showing the damaged area

Declined to received item from 3PL

Photo/video of the item showing the affected area

Signed rejection form

Returns

Disagree with Lazada's QC outcome

No document required

Incorrect item received from 3PL

Photo of how you packed the item

Photo of the incorrect item received

Declined to receive incorrect parcel from 3PL

Photo/video of the incorrect parcel you received

Signed rejection form

Payments

Order status is cancelled but item delivered to buyer

Proof that the item is confirmed delivered