Changing "Drop off" to "Pick up"
Owner image url
7 months ago

Hi I would like to ask for a help how to change shipping method from drop off to pick up. 'Coz the drop off location here is too far and I'm not really familiarize with it.


2 Answer(s)

Owner image url
2 months ago

click the Request to Change doon po sa action column at sundan nyo po yung instruction na nakalagay po doon at after nyo po gawin report nyo din po sa customer service para aware sila at kapag hindi parin mabago followup nyo lang lagi.


Owner image url

Hi Seller, Good day!

Seller Self-Request for First Mile Change

If you would like to request for changes on your shipment provider or shipment option, you may do so by following the steps below:

1. Log in to your Seller Center and go to your Profile. Choose the Shipping Provider tab and click on Request to Change on the shipment provider you'd like to switch.

3. Select your Reason to Change. Please make sure that you choose the most applicable reason. Each reason has a specific criteria that will be considered for the request to be approved.

4. Click on the checkbox to acknowledge that you have provided the correct information in your request. Then click Submit.

5. Please read the note regarding the processing time for your request and how to track the progress. Click Close.

The history of your requests can be seen in the Shipping Provider tab.

Status Definitions:

  • Pending - Request is still being reviewed.

  • Pre-effective - Request has been approved; waiting for change to be implemented. (Note: The shipment provider/option change will be implemented 2 days after request has been approved.)

  • Effective - Change request is already implemented. Your shipment provider/option should now be the one you have requested.

  • Rejected - Change in shipment provider/option was not approved.
    *If your request has been rejected and would like to file an appeal, you may do so by submitting the "Seller Self Request - 3PL Change Appeal" form in this LINK.

    https://xform.lazada.com.ph/form/show.do?spm=a2a15.helpcenter-psc.more-options.1.76634721pxHSvN&file=show.do

    Hope this helps po. HAPPY SELLING!

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