Hi Yuni Lifestyle,

Good day Seller, apologies if you're having troubles when it comes to the pick up. If your package exceeds the dimensions and weight that can be accommodated by the Drop-off station, meaning this is bulky and is automatic for pickup. The logistics team will be notifying you to pickup the package/s. If no pickup was made even though you were scheduled, you may reach our PSC to assist you further.

To contact our Partner Support kindly click this link /article/how-to-contact-lazada-s-partner-support-1055800-hc.

Again apologies for the inconvenience dear Seller.