ung customer nag order then nabook ko n po.tapos nag request po si customer na icancel ung order kc kapatid daw nya nag order hnd daw po xa. pano po gagawin ko para hnd magka OVL. tnx po
good day po ask ko lng po ano dapat gawin sa case ko.. customer requesting to cancel her order tapos na book ko na.
2 years ago
BERNARDLOMADILLA 2 years ago
Hi @ashera auto shop ,
Apologies that you have cancellation request from the buyer, may I confirm if you already shipped out the parcel po?
1 Answer(s)
2 years ago
Hi @ashera auto shop ,
Good day! Apologies that you have cancellation request from the buyer. If the parcel is still in your hand po, you may request the cancellation via this link https://yida.alibaba-inc.com/o/SellerCancellationRequestforBuyers?spm=a1z32v.20589530.0.0.695bbaedeET4uu&_locale_lang=en_US#/ please provide proof (Conversation thru IM-Instant Messaging) showing the request cancellation of the buyer. With this process, no worries because the cancellation rate will not be affected, as well as the OVL of your shop.
Hope this help! Happy selling.