Hi ********649,

Good day!

Late Fulfillment Rate measures the sellers' ability to fulfill orders within the target processing time set by Lazada. This measures all verified orders (excluding buyer cancelled orders) and includes Fulfilled by Lazada (FBL) orders.

Average Processing time measures the average number of hours it takes for Sellers to accomplish their end of the order fulfillment process.

In regards with your question on how we can reduce or improve these two, you have to make sure that you fulfill right away if incase you received orders for better experience of our buyers.

To know more about these, kindly refer to this link.

/article/updated-seller-fulfillment-policy-1323600-hc.

Hope this helps. HAPPY SELLING!