I have a customer who ordered an item, then sent a message to cancel

2 years ago

I have a customer who ordered an item, then after a few minutes, receive a message request to cancel her order. I tried connecting to the user using lazada message didn't reply, I continued to do so many times. So I tried calling my customer - finally got connected I found, out thru her voice, that she's just an early teen. - long story short, I requested a cancel request to OVL 2 x, with captured SMS and message. didn't have a reply.

However, I got an automatic cancellation by the application, hitting my stats.

maayos pa ba ng lazada team ito? - Salamat po!

********932 2 years ago

send me ur number so we can discuss better

3 Answer(s)

MARGIEBENOSA • Mod

2 years ago

Helpful Answer

Hi JasonVO,

Good day! Apologies for the inconveniences. Please check this link for our Cancellation Policy.

/article/seller-cancellation-policy-559600-hc

Once mataas po ang Cancellation Rate, maaapektuhan ang OVL (Order Volume Limit) nyo, that's the number of order na possible pumasok sa shop nyo.

To know more about OVL, kindly refer to this link.

/article/order-volume-limit-ovl-policy-558700-hc

In regards with your concern regarding the cancellation by the application, hitting your stats, please note po na once si buyer ang nagcancel sa end nya, hindi po maaapektuhan ang Cancellation Rate nyo, if ever naman po na nag request kayo using the Buyers Cancellation Form, then na hit ang Cancellation Rate nyo affecting your OVL, kindly request po to this form para macheck po ng team.

https://xform.lazada.com.ph/form/show.do?spm=a2a15.helpcenter-psc.more-options.1.62694721MgERwO&file=show.do

Hope this helps po. HAPPY SELLING!

JasonVO

2 years ago

Hello Margie! Thank you thank you .. ang tagal ko na nag search ng answer. Buti nag notify itong Lazada Community - more power!

Checking now

********932

2 years ago

send me your whatsapp number so we can discuss better sir

3 Answer(s)

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