This is very interesting! Let's answer your question @rlegl07 by analyzing the data shown on the screenshot you've shared

Time on Lazada is 1+Years

Total customer reviews = 1225

Number Neutral rating = 7

Number of Negative rating = 10

POSITIVE SELLER RATING : 99%

THE NUMBERS SIMPLY DON'T ADD UP! WHY?


Comparing the above data with the stats of another store

Time on Lazada is 4+Years
Total customer reviews = 1349
Number Neutral rating = 8
Number of Negative rating = 8

POSITIVE SELLER RATING : 98%


NUMBERS TELL A STORY.... :))


-- svettelana