Hi Seller, Good day!

Seller Self-Request for First Mile Change

If you would like to request for changes on your shipment provider or shipment option, you may do so by following the steps below:

1. Log in to your Seller Center and go to your Profile. Choose the Shipping Provider tab and click on Request to Change on the shipment provider you'd like to switch.

3. Select your Reason to Change. Please make sure that you choose the most applicable reason. Each reason has a specific criteria that will be considered for the request to be approved.

4. Click on the checkbox to acknowledge that you have provided the correct information in your request. Then click Submit.

5. Please read the note regarding the processing time for your request and how to track the progress. Click Close.

The history of your requests can be seen in the Shipping Provider tab.

Status Definitions:

• Pending - Request is still being reviewed.

• Pre-effective - Request has been approved; waiting for change to be implemented. (Note: The shipment provider/option change will be implemented 2 days after request has been approved.)

• Effective - Change request is already implemented. Your shipment provider/option should now be the one you have requested.

• Rejected - Change in shipment provider/option was not approved.
  *If your request has been rejected and would like to file an appeal, you may do so by submitting the "Seller Self Request - 3PL Change Appeal" form in this LINK.

  https://xform.lazada.com.ph/form/show.do?spm=a2a15.helpcenter-psc.more-options.1.76634721pxHSvN&file=show.do

  

• This is subject for approval.

• Take note that we have a minimum 12 parcel for automatic pick-up

  Hope this helps po. HAPPY SELLING!

Hi ka seller,

Yes, it is possible to change from drop-off to pick-up only if you meet their criteria, about naman po sa pag change ng service provider to J&T you may try to request, but I think it is automated set by Lazada app and yong system po ang nag iidentify kung sino pwede ma-assign.