Delivered by Seller Hyperlocal Policies
Overview
The Delivered by Seller (DBS) Hyperlocal Program is an initiative where select sellers now have the opportunity to deliver their products and services direct to their buyers. This program was launched in an effort to further improve our buyer’s experience while also empowering our sellers to offer new products and services that they were not able to before.
Principles of Policy
All sellers in the Delivered by Seller (DBS) Hyperlocal program are required to comply to the following set of policies intended to safeguard both seller and buyer experience.
All DBS Hyperlocal sellers will be subject to the same set of policies as the rest of Lazada’s sellers, with consideration on the following points:
Order Fulfillment Metrics
Sellers under the DBS Hyperlocal program will not be measured using the pre-existing Order Fulfillment Guidelines. As such, they will not be affected by our Ship-on-Time or Late Fulfillment Rate metrics.
Sellers are required to keep their proof of deliveries (POD) for a duration of 1 year. For complains and disputes, Lazada will request the POD from the sellers who should respond within 24 hours.
Cancellation Guidelines
Orders not shipped and delivered within 1 working day (N+1) will be cancelled on the next day. Sellers will also be subject to our Order Volume Limit policy in the event of excessive cancellations.
Please take note that the fulfillment deadline timer starts at the beginning of the day after an order is received.
Non-Compliance Points (NCPs)
NCPs may still be levied upon the seller depending on their offenses, however no penalties will be executed on the basis of order fulfillment related violations.
Removal from the Delivered by Seller Program
Sellers with a cancellation rate of 10% or higher over a two-week period will be subject to offboarding from the program. Lazada also reserves the right to offboard sellers based on any violations related, but not limited, to: Fair Trading Policies and the Lazada Community Policies.
