Hi @********255

Good day Seller! No worries, even though chats are being replied we also need to make sure that kayo po ang laging nasa hule ng chat at hindi po si buyer. You can use an emoji or even a short welcome message just to make sure that you are the one to chat last.

As a seller, it is very helpful that we are improving your Shop's response rate (RR). The higher your response rate is, the more credible your shop will appear sa mga buyers. It is also one of the criteria for you to be eligible sa mga rewards ni Lazada like Seller Picks.

To know more about IM, please refer to this link below.

https://sellercenter.lazada.com.ph/seller/helpcenter/what-are-im-metrics.html

For Frequently asked questions on how this IM Calculated.

https://community.lazada.com.ph/article/how-is-chat-response-rate-calculated-1120800-hc?spm=community_PH.homepage

Hope this helps po. HAPPY SELLING!