Hello po sa mga LISA users! Ask ko lang po if talagang nakakatulong si LISA chatbot sa pagpapataas ng Response Rate? Nabasa ko lang po kasi sa Help Center pero gusto ko malaman sa mga users mismo.
Response Rate while using LISA
Tag(s):Customer Engagement
2 years ago
1 Answer(s)
2 years ago
Hi Seller, Good day!
LISA handled chats will not be counted po in your shop's Response Rate and Response Time, but it will help you improve your chat metrics.
For example:
Scenario 1: Your shop receives 100 chats. All 100 chats are handled and resolved by LISA. Your CRR and CRT will show as 0, but in reality it’s 100%.
Scenario 2: Your shop receives 100 chats. 10 chats switched to live. Your CRR and CRT will depend on how fast you answered the chats upon the sessions switching to a live agent.
This is why, we are really encouraging our Sellers to utilize LISA and add Junior Chat Agent to secure na nami-maintain ang Chat metrics natin. This is also one of the criteria for us to be eligible sa mga rewards ni Lazada like the Seller Picks. Seller Picks is our free product boosting tool po.
Hope this helps. HAPPY SELLING!