What is LISA Offline Assist?

How do I add a size chart to my product listings?

How does order pickup work?

Lazada Bonus Terms and Conditions

What is LISA's Smart Answer feature?

My products are liquid perfumes at 350ml per bottle. Ang ginagawa ko nilalagyan ko ng tape yung takip tapos binabalot ko ng strecth film tapos bubble wrap. Small Lazada pouch lang po gamit ko tapos nilalagyn ko ng fragile sticker Nilalagay ko sa box kapag maraming order like 3pcs pataas.

Hello! May Live Stream po about FSM sa Lazada Seller Center. Ang title po is "Getting to Know Free Shipping Max." Try niyo po itong link na ito: <a target="_blank" href="https://university.lazada.com.ph/course/learn">https://university.lazada.com.ph/course/learn</a><a target="_blank" href="/lecture/getting-to-know-free-shipping-max-7157-un" data-original-href="https://university.lazada.com.ph/course/learn?spm=lzd-university-ph-pc.lzd-university-ph-pc-live-search-page.courserlist_courses.8.c85a42beJaWUt7&amp;id=7157&amp;type=livestream&amp;fbclid=IwAR219KG8BXIRSAR3ceLXJZu21QBnMWEX4B9va3as_34k3-TvtLWbB1pabg8">...</a>

I learned to fulfill orders agad agad and to ask for help! One man team lang ako dati but now na mas kaya ko na mag-invest sa mga promo tools like lazada bonus, kinailangan ko na talaga ng additional help para mag pack ng mga orders dahil mas pinansin ng mga customers ang shop ko because of this program. :)

Have two tips for this one:1) Try to check traffic tools then product suggestion. Marami pong item duon na pwede nyo mapag pilian.2) Check social media kung anu-ano ang mga pinopost ng buyers na new purchases nila.

Hello! 
New store po ba kayo? If yes, give it time, at least 3months bago maging stable talaga ang sales 
I suggest also you visit &amp; browse through the content of lazada university. May mga tips dun na pwede nyo gawin sa mismong product description to optimize yung post sa mga keywords swak sa products nyo. Magiging helpful yun para sa sponsored discovery nyo. Naroon din ang best practices on how to utilize the other promotional tools sa Lazada. 
 
Sharing this video as this helped me sa pag strategize sa business ko lalo na ngayong pandemic: <a target="_blank" href="/lecture/rethink-your-online-sale-strategy-6872-un" data-original-href="https://university.lazada.com.ph/course/learn?spm=lzd-university-ph-pc.lzd-university-ph-pc-home.cta.1.238d395az5WU68&amp;type=video&amp;id=6872">Rethink Your Online Sale Strategy (</a><a target="_blank" href="http://lazada.com.ph">lazada.com.ph</a><a target="_blank" href="/lecture/rethink-your-online-sale-strategy-6872-un" data-original-href="https://university.lazada.com.ph/course/learn?spm=lzd-university-ph-pc.lzd-university-ph-pc-home.cta.1.238d395az5WU68&amp;type=video&amp;id=6872">)</a>

Pwede po, punta lang kayo sa Sponsored Solution tab then Top up. Select niyo po yung Manual Top up then click the open balance.

New seller here! Paano sumali sa 11.11? Is this open sa new seller kagaya ko? Salamat in advance sa makakasagot!

11.11 - How to join?

Hello magandang tanghali po ulit! Question lang tungkol sa Coins promo - Ilan % po deduction sa seller if magjoin ?

Coins Promo!!   

Last na hahaha! nagcheck ako ng mga available daily campaigns sa SellerCenter. wala requirement (i.e. seller eligibility) needed to participate? sa Pricing ng products, kelangan maglagay ng discount, how much (%) dapat?

daily campaigns requirement

Hi, ka-sellers! How can I use this voucher? Di ko pa din nagagamit since nabigay ni COOP. Thank you in advance! 
<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/56c4e94bdae042d5b96dd1a08c9c78ce.webp" data-original-src="https://sg-test-11.slatic.net/other/common/56c4e94bdae042d5b96dd1a08c9c78ce">

How to use SD Voucher

Pahingi po ng ideas kung ano mga regalo na binibigay niyo sa mga riders this Christmas. Thank you and happy holidays to all!

Need ideas for gifts!

Good afternoon, everyone/Patulong naman. Nagtop up kasi ako sa Sponsored discovery kahapon using my store earnings for Php2k. I think nai-submit ko siya twice kasi ang bagal ng internet ko kahapon. Then nung natapos, i was billed twice. Can I ask for a refund? Ano pa po pwedeng gawin?

Refund for Sponsored Discovery

Hi! I have a question. Once ba naka-DBS (Delivered by seller) na hindi na puwede bumalik ang setting as normal delivery? Like example pwede ko pa siya ibalik sa for pick-up/ drop-off na setting?

DBS on the Account Setting

Don't lose hope! Just keep on learning (madaming resources sa lazada university na nakatulong sakin lalo na on how to utilize the promotion tools) then apply what you have learned. Pagaralan mabuti online platforn na pinasok nyo on how to boost your sales and increase traffic to your store.

Hello, co-sellers. 👋🏻 
Sharing our journey with Lazada on how we started with very small capital. 
We started selling on Lazada around July 2018. Parehas kami ni ex-boyfriend (now husband 🙈) na working nun. We started with P1,500 capital and 1 product. We only wanted a side hustle that can give us hopefully, P500 a day. Then after 2 weeks, we got our first order! Grabe yun! Mixed emotions! Happy and panic mode because we have no idea how to process and how to ship the order 😅 The order got cancelled and we received an OVL Penalty 🥲 After that, we studied Lazada University everyday to learn how the platform works. 
Fast forward to today, God has multiplied the P500 a day that we prayed for, into 50x-100x ❤️ My husband and I also have resigned on our day jobs and we’re doing Lazada selling and dropshipping full time. 🥰 
1st ADVICE that we can give is to STUDY AND UNDERSTAND the business and the platform. The work doesn’t end with posting your item on Lazada. We need to study different tools on Lazada and even the market behavior and trends and how we can incorporate those data in our business. 
2nd ADVICE: LEARN HOW TO PRICE PRODUCTS. Don’t give so much consideration to price competition and price war. List down all your variable costs(cost of product, freight, packaging materials, etc) and fixed costs(rent, electricity, sahod, etc) and don’t forget to consider platform costs(coop fee, payment fee, provision for campaign discount, voucher, flexi combo, etc) After that, include your target mark-up. Check market price if it’s still competitive. If your price is a bit too high, go with better branding and increase marketing efforts to increase perceived value of your products. 
3rd ADVICE: FINANCIAL MANAGEMENT. In order to build a sustainable business, we need good financial management and good spending habits. Don’t consider the money of the business as your personal money. As for us, we give ourselves a salary per month then whatever is left, we use it to build product assortment and to invest in other business ventures and capital assets. 
The world of online selling is indeed fast-paced. To keep up, never stop learning. Never stop building your product assortment. Never stop exploring. 
And last but not the least, never stop praying for wisdom and guidance in everything you do. ☝🏻 
<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/081502604a9c4c079f19a4cabf4a3f00.webp" data-original-src="https://sg-test-11.slatic.net/other/common/081502604a9c4c079f19a4cabf4a3f00"> 
 
God bless us all! Happy selling! ❤️

<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/8235c481637f4d6cb62ee574976d1295.webp" data-original-src="https://sg-test-11.slatic.net/other/common/8235c481637f4d6cb62ee574976d1295"> 
 Paano mo naibibigay ang best customer experience sa iyong mga buyers? 
- Naibibigay namin ang best customer experience sa aming buyers sa pagiging responsable sa bawat order na dumarating sa amin. Ito ay ang pagiging sigurado sa packaging at sigurado sa pagkakatugma ng order ng customer. Ginagawa rin namin ang orders pagkadating nito upang mai-ship out ito agad at mabawasan ang delivery time frame. Sa pamamagitan nito, napapasaya namin ang aming mga customer at naibibigay ang pinakamagandang experience ng kanilang pag order sa aming store. 
 
Anu-ano ang mga ginawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan? 
 - Nai-maximize namin ang mga iba't ibang marketing tools sa aming Lazada Seller Center. Sumali kami sa iba't ibang campaigns, nagbigay ng promo vouchers, free shipping, at marami pang bagay na makakapag-paganda ng aming sales. 
 
Dahil fast-paced ang mundo ng online selling, pano ka nakakapag-keep up? 
- Hindi kami tumitigil sa pag innovate ng aming services, naghahanap rin kami ng mga possibleng products na pwedeng ibenta. Lagi kaming updated sa mga campaigns at promos. Dahil dito, patuloy pa rin umiikot ang aming negosyo.

Hello Fellow Selllers, 
We started in lazada last June 2020 to make another source of income aside from my regular work. Just like most of new sellers, we started slow and had our first order after two weeks. We focus on our product quality, shipping the product the next day, and excellent customer engagement. We started to build our top item after two months unfortunately it slow down in November 2020 due to a lack of stocks for almost a week. Then we think of posting another product that is in-demand to the current season thus we entered the terno pajama items, BT21 prints made us a hit but like most of us, we got the COVID-19 virus hence we had to rest and went to holiday mode. Our ranking went down from level 5 to level 2. But God is great, we were able to rise up and this time, we saw the opportunity to sell plus-size items. The move made our sells to go up and we were able to go back to level 5 and last December, we had the opportunity to taste being on level 6. 
How do we give the best customer experience to our buyers? We process our product with good quality. The plastic that we use for each item is I would say "attractable" and gives a "wow effect" to customers. Most importantly, my job being in technical support, helps us to deal and make "bola" with customers in chat. It's like a match made for us. My wife manages the production and quality of the product and I interacted with customers. We answered customers' chats promptly since we know "every chat is a possible sale". Good customer service and quality of work translated to loyal customers and they referred us too. Providing excellent service helps us a lot. I remember one customer who needs to return an item since the courier delivered the wrong item (order switching of courier). We called them right away and that was 8 PM!! We assisted until the refund was processed. Because of this, we turn them into a repeat customer. They order to us I think several times and mostly above 5pcs each order. We can turn negative customers into opportunities. 
The world of online selling is really fast pace. We think of ways to go the flow of in-demand items. Whatever a design becomes a hit, we see to it we have it available. Today I would say, free shipping is not only an advantage but a requirement. Customers always look for that free shipping badge in product postings in lazada. We have enrolled in lazada cashback too. We join the payday sales and mega campaign. I wish one time we can join the regular flash sale too! Watching what the competition has to offer will help us well. We have to be active in engaging with the lazada community group to learn with our fellow sellers and to be updated with the latest lazada news/updates. We still have more opportunities to learn in lazada. 
We are very thankful with lazada and most importantly to our Lord for giving us the opportunity to be a "lazada seller". Currently, we have two stores in lazada but these are small stores but the combined profit means a lot. This allows us to save money for the future that our regular job had difficulty providing. We were able to buy a small lot as an investment and we are not worried about the college education of our children anymore. We will continue to help other people like our "mananahi" and be a blessing to others 
We should all be resilient. I've learned to be a risk-taker and it paid off. Every day is a learning opportunity. We grow as one! 
<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/a128ba4c3e5c41c98d342d15522e8510.webp" data-original-src="https://sg-test-11.slatic.net/other/common/a128ba4c3e5c41c98d342d15522e8510"> 
 
Hope this helps. LOVE - Angelcy Clothing

Kassidy Coquia Ventura

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