Hello Fellow Selllers,

We started in lazada last June 2020 to make another source of income aside from my regular work. Just like most of new sellers, we started slow and had our first order after two weeks. We focus on our product quality, shipping the product the next day, and excellent customer engagement. We started to build our top item after two months unfortunately it slow down in November 2020 due to a lack of stocks for almost a week. Then we think of posting another product that is in-demand to the current season thus we entered the terno pajama items, BT21 prints made us a hit but like most of us, we got the COVID-19 virus hence we had to rest and went to holiday mode. Our ranking went down from level 5 to level 2. But God is great, we were able to rise up and this time, we saw the opportunity to sell plus-size items. The move made our sells to go up and we were able to go back to level 5 and last December, we had the opportunity to taste being on level 6.

How do we give the best customer experience to our buyers? We process our product with good quality. The plastic that we use for each item is I would say "attractable" and gives a "wow effect" to customers. Most importantly, my job being in technical support, helps us to deal and make "bola" with customers in chat. It's like a match made for us. My wife manages the production and quality of the product and I interacted with customers. We answered customers' chats promptly since we know "every chat is a possible sale". Good customer service and quality of work translated to loyal customers and they referred us too. Providing excellent service helps us a lot. I remember one customer who needs to return an item since the courier delivered the wrong item (order switching of courier). We called them right away and that was 8 PM!! We assisted until the refund was processed. Because of this, we turn them into a repeat customer. They order to us I think several times and mostly above 5pcs each order. We can turn negative customers into opportunities.

The world of online selling is really fast pace. We think of ways to go the flow of in-demand items. Whatever a design becomes a hit, we see to it we have it available. Today I would say, free shipping is not only an advantage but a requirement. Customers always look for that free shipping badge in product postings in lazada. We have enrolled in lazada cashback too. We join the payday sales and mega campaign. I wish one time we can join the regular flash sale too! Watching what the competition has to offer will help us well. We have to be active in engaging with the lazada community group to learn with our fellow sellers and to be updated with the latest lazada news/updates. We still have more opportunities to learn in lazada.

We are very thankful with lazada and most importantly to our Lord for giving us the opportunity to be a "lazada seller". Currently, we have two stores in lazada but these are small stores but the combined profit means a lot. This allows us to save money for the future that our regular job had difficulty providing. We were able to buy a small lot as an investment and we are not worried about the college education of our children anymore. We will continue to help other people like our "mananahi" and be a blessing to others

We should all be resilient. I've learned to be a risk-taker and it paid off. Every day is a learning opportunity. We grow as one!

Hope this helps. LOVE - Angelcy Clothing

1) Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?

Sumali lahat sa campaigns and gamitin lahat ng seller tools pati news feed, magpost sa lahat ng social media account mo like fb, instagram, tiktok, youtube etc. Sipag at Tyaga lang.

2) Paano mo naibibigay ang best customer experience sa iyong mga buyers?

Makipag communicate sa mga customer, mag reply agad sa chat and be polite po sa mga tanong nila kahit mga makukulit sila. Sagutin lahat ng mga inquiry hanggang maging satisfied sila. Tulungan sila kung hindi sila marunong gumamit ng add to cart. Patience lang.

3) Anu ano ang ginagawa mo para mapalago ang iyong negosyo mula saa maliit na puhunan?

Sumasali ako sa lahat ng Campagins, and gumagamit ako ng sponsored solutions. malaking bagay ito kasi mas lumalawak ang customers na makikita ang store mo. Everyday post lang ng post sa feed.

4) Dahil fast paced ang mundo ng online selling, paano ka nakakapag-keep up?

Regular ako nanonood ng Lazada UniveristyPH, malaking tulong nagagawa nila sa akin, natututo ako at the same time nae entertain din.

Message to all sellers

Laban Lang, naumpisahan mo na yan ituloy mo lang. wag panghinaan ng loob kapag mahina ang benta. tuloy tuloy mo lang ginagawa mo. Sipag at tyaga at maging up to date lang regarding sa online selling. Samahan mo na rin ng dasal and positivity. =)

Hello, co-sellers. 👋🏻

Sharing our journey with Lazada on how we started with very small capital.

We started selling on Lazada around July 2018. Parehas kami ni ex-boyfriend (now husband 🙈) na working nun. We started with P1,500 capital and 1 product. We only wanted a side hustle that can give us hopefully, P500 a day. Then after 2 weeks, we got our first order! Grabe yun! Mixed emotions! Happy and panic mode because we have no idea how to process and how to ship the order 😅 The order got cancelled and we received an OVL Penalty 🥲 After that, we studied Lazada University everyday to learn how the platform works.

Fast forward to today, God has multiplied the P500 a day that we prayed for, into 50x-100x ❤️ My husband and I also have resigned on our day jobs and we’re doing Lazada selling and dropshipping full time. 🥰

1st ADVICE that we can give is to STUDY AND UNDERSTAND the business and the platform. The work doesn’t end with posting your item on Lazada. We need to study different tools on Lazada and even the market behavior and trends and how we can incorporate those data in our business.

2nd ADVICE: LEARN HOW TO PRICE PRODUCTS. Don’t give so much consideration to price competition and price war. List down all your variable costs(cost of product, freight, packaging materials, etc) and fixed costs(rent, electricity, sahod, etc) and don’t forget to consider platform costs(coop fee, payment fee, provision for campaign discount, voucher, flexi combo, etc) After that, include your target mark-up. Check market price if it’s still competitive. If your price is a bit too high, go with better branding and increase marketing efforts to increase perceived value of your products.

3rd ADVICE: FINANCIAL MANAGEMENT. In order to build a sustainable business, we need good financial management and good spending habits. Don’t consider the money of the business as your personal money. As for us, we give ourselves a salary per month then whatever is left, we use it to build product assortment and to invest in other business ventures and capital assets.

The world of online selling is indeed fast-paced. To keep up, never stop learning. Never stop building your product assortment. Never stop exploring.

And last but not the least, never stop praying for wisdom and guidance in everything you do. ☝🏻

God bless us all! Happy selling! ❤️

Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?

Collect 5 stars and positive reviews immediately right after you launch your new products by providing your best services and practices. You will never know when a 1 star or negative reviews will come, at least you've amassed a great value of positive reviews first and will never be easily put down.

You don't have to pay higher. A word-of-mouth will do it for you.

Sell what is basic and essential in the line or category of the product that you are selling.

Find the winning products.
2 to 5 winning products in your basket, you will never have zero sale, even a day.

Use Lazada tools designed for you to grow.

Be financially educated and learn to compute very well of your sales, income and expenses to keep you going.

Be faithful and focus to your goal.

Be a good seller and follower of the company that your are working with.

Paano mo naibibigay ang best customer experience sa iyong mga buyers?
* Providing carefully selected and high quality products.
* Securely and well packed products.
* Positive attitude towards business
* Keeping best practices in our work area
* Providing after sale services and attending to customer concerns if needed.

Anu-ano ang mga ginawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?
* We reinvest and add our profit to our capital until we reach our target capital amount. Sometimes we get it from our savings and return it eventually.

Dahil fast-paced ang mundo ng online selling, pano ka nakakapag-keep up?
* We do a research for the trending products via community, google trends and other resources
* We add new products monthly
* We give our best shot to each of the profile picture, name and description of our new product.

Paano mo naibibigay ang best customer experience sa iyong mga buyers?

- Naibibigay namin ang best customer experience sa aming buyers sa pagiging responsable sa bawat order na dumarating sa amin. Ito ay ang pagiging sigurado sa packaging at sigurado sa pagkakatugma ng order ng customer. Ginagawa rin namin ang orders pagkadating nito upang mai-ship out ito agad at mabawasan ang delivery time frame. Sa pamamagitan nito, napapasaya namin ang aming mga customer at naibibigay ang pinakamagandang experience ng kanilang pag order sa aming store.

Anu-ano ang mga ginawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?

- Nai-maximize namin ang mga iba't ibang marketing tools sa aming Lazada Seller Center. Sumali kami sa iba't ibang campaigns, nagbigay ng promo vouchers, free shipping, at marami pang bagay na makakapag-paganda ng aming sales.

Dahil fast-paced ang mundo ng online selling, pano ka nakakapag-keep up?

- Hindi kami tumitigil sa pag innovate ng aming services, naghahanap rin kami ng mga possibleng products na pwedeng ibenta. Lagi kaming updated sa mga campaigns at promos. Dahil dito, patuloy pa rin umiikot ang aming negosyo.

Tips/Advice to fellow sellers:

• Pay attention to details. Retail is detail. Problems can arise even if the smallest detail is missed.

• Know your products. Customers are impressed with good product knowledge and sound advise, they will trust you and refer your store to their family & friends.

• Convert angry customers to happy & satisfied customers. Manage returns promptly. I have accepted a return before even if it was the customer's fault. I've rejected refund and sent her back the item with the item she needs. She turned out to be a CEO of a company. I might have lost money, but after that incident I got orders from VIPs.

• For new sellers, please learn the platform before you start selling. I remembered studying for 1 month before I started my Lazada shop. If you are asking very simple questions in the fb page, you are not ready.

  Pano ko naibibigay ang best customer experience sa mga buyers ko:

• I do the extra mile, I wrap orders like it's a gift for the customers. I give customised freebies according to the customer needs as well.

• Always fast fulfilment of orders. Nothing beats a fast delivery.

• I answer customer queries in a professional way and empathise with them especially during this pandemic. I have given special vouchers to customers who refused to buy because they can't afford the product. Selling with a ♥️.

• I give time to chat personally with my customers. I never use auto-reply. Your presence & personal touch will create a lasting impression with them.

• In case I do mistakes, I correct them right away. Don't let the customer wait. I've personally exchanged a wrong item delivered to a customer once. She has become a loyal customer.

• Excellent customer service guaranteed in every transaction. My store is small but I have served VIPs, celebrities, the rich and the most difficult customer available.

  Ano ginawa ko para mapalago ang negosyo mula sa maliit na puhunan:

• I started my Lazada shop because most of the products that I use abroad is still not available here. If available naman, it is very expensive. So at first, my store was just an extension of my home cabinet. Pag hindi mabenta, hindi sayang. I was surprised with the outcome. I slowly added carefully selected quality products until my shop grew bigger than when I started. After 2 years, I was able to resign as an OFW and manage my shop while spending time with my family.

• Appreciate and accumulate good reviews. Reply to all reviews. Your competitors can copy your shop and your winning products, but your excellent reviews will make you stand out. This really helped my business to grow.

  Dahil fast-paced ang mundo ng online selling, paano ako nakakapag keep-up:

• Never stop learning. I have 21 years of retail experience here & abroad but online selling is still new to me though I have an edge with my experience. I still continue learning online-selling strategies from the best in the industry and my fellow sellers.

• Know your competitors, what they're up to, their promotions, everything you can gather, so you're not left behind.

Hello kapwa Lazada sellers,

Papaano mo nabibigay ang best customer experience sa iyong mga buyers?

1. When we are choosing a product to sell, we chose those products that we can proud of, yung kami mismo nagamit namin at marerecommend namin sa family at kaibigan namin. Ayaw ko magbenta ng something na mahihiya akong banggitin sa ibang tao dahil pangit ang quality or madali masira.

2. We make sure that we are knowledgeable about our products. We research, check specification, benefits, best use case. If gadget ang ibebenta benta namin, we learn and train our staff how to troubleshoot and how to use. Para kami mismo matutulungan ang customer if ever they have questions or they will request for after sales support.

3. We quality check items before packaging. We wrap items like we are wrapping gifts to our loved ones. We put thank you card to all orders kahit tag Php 10 lang binili nila, and pag may promo at kaya sa budget, we add freebie to thank our customers for their purchase. Lalo pag napansin naming repeat buyer, nag-aadd kami kahit maliit na freebie to extend our appreciation.

4. Provide after sales support. We process return and refund from our customer immediately specially pag kami ang may fault. We assist our customers as much as we can kahit matagal na nilang na receive yung order nila. Some of them, naging repeat customers at nirecommend ang shop namin.

Anu-ano ang mga ginawa mo para mapalagyo ang iyong negosyo mula sa maliit na puhunan?

1. We started with 5,000PHP in March 2020 selling in Facebook marketplace, then we extended our online selling in Lazada in June 2020.

2. When we are starting, all income of the business goes to the business to buy more products and more inventory.

3. We then hired our employees nung di na namin kaya kasi dumami na rin ang orders. Mas naka focus ako sa strategy and direction ng business namin nung may nakatulong na kami mag manage ng day to day operation ng shops namin.

4. Offer other products din na related sa category mo na pwede mo ma offer sa customers.

5. Then we ventured din sa ibang category. We started with Work from Home Items, then Beverage then Organic Beauty products now.

Dahil fast paced ang mundo ng online selling, paano ka nakakapag keep up?

1. Have your own brand. Product trends die down, but when you have a brand, matatandaan ng customers ung brand mo and they will go back to you.

2. Build relationship with your Customer, Supplier, Employees and even other Business owners.

3. Always learn what's new especially sa platform that's why we always watch new teachings and livestream sa Lazada University.

4. Product research and competitor research. We test new products and innovate so we can offer it differently. Find ways din para maging maganda ang offer sa customer at mag stand out ang product sa platfrom like Bundles, Freebies, Free shipping, Cash back, etc.

5. Be a supplier din and target other audience like kapwa sellers, companies, events, etc.
   
   Here's our team lunch outside. Relax and bonding din with your team from time to time.
   

   

Hello Co-Sellers,

Sharing my journey with Lazada on how I Started with Nothing.

Nakakapagtaka mang isipin pero yun po ang totoo, from 2005 na nanakawan ang physical store namin at nabaon kami sa utang, nasheriff ang bahay at nakitira nalang kami sa maliit na bahay ng mother ko, free sa lahat (tubig, kuryente, bahay at minsan pati pagkain).

As God instructed me, I start selling on Lazada around April 2017. No product with no capital. God is good dahil that time active ako as Real estate agent. Nakapag advance commission ako sa mabait naming broker and sa tulong na rin ng mother ko. I Started with P2,000 capital sa isang product lang (Castor Oil) with 10 skus. Imagine, kakaupload ko lng, may 5 orders na agad kinabukasan. Sobrang hirap kasi wla akong printer that time, every 6am kumakatok ako sa computer shop na malapit sa amin para lang mgpaprint ng waybill. Ang every two weeks ang payout dati kaya pasalamat ako na may mother akong nahihirapan para pambili ng product dahil wla pang payout. Kaya naman unang payout ko na P54,000 bumili agad akong printer worth P1500 at ngbayad agad sa nahiram ko sa mother ko.

Ginamit ng Lord ang platform na ito para mabago ang life namin, after 6mos ngresign na ang husband ko work niya (cook sa isang karenderya). March 2018 nkapagrent na kmi sa isang apartment dahil masikip na sa bahay ng mother ko, at narelease na rin ang brand new Innova the following month. Sa ngaun we have 6 properties ang continues na naggrow ang aming sales. This year 2022, nakapag open na rin kami ng OWN BRAND DROPSHIPPING.

Anu-ano ang mga ginawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?

First ADVICE that I can give is KNOW YOUR PURPOSE. If we are rooted with our purpose, kahit anong dumating na challenges, hindi ka gigive up. Lagi kang makakakita ng HOPE, STRATEGY and MOTIVATION. Mgfflow nalng lahat kapag alam natin at nalalakaran natin ang purpose natin.

Second ADVICE is BUILD YOUR OWN BRAND. Iba kapag tatak mo, brand mo. Unique yan dahil mgrerepresent yan sau. Sure ang repeat orders dahil wla niyan sa iba, ikaw lang ang source. Kaya kapag rooted ka sa purpose, makakakita ka ng mga product na pwed mong iproduce na ikaw lang ang source. You can offer Reselling, Rebranding and even Dropshipping tulad namin.

Third ADVICE is BE A SUPPLIER. Never kang mazezero kapag supplier ka, hnd ka lng retailer. Alam nyo bang lahat ng ginagamit kung materials, pouch and packaging is FREE? because I supply what I have. Less na sya sa cost ko.

Fourth ADVICE is FINANCIAL MANAGEMENT. Kahit pa gaano kalaki ang income mo kung hindi ka marunong mghandle, wala rin. I have 9 bank account kasi siniseparate ko ang mga expenses, savings, investments and pang purchase ng products. Need natin mgkaroon ng ASSET mindset para hnd masayang ang pinagpaguran natin. How to manage? well, need natin ng wisdom from GOD. I gave my Tithes and Offerings first before anything else. And amazingly God multiply it.

Fifth ADVICE is BUILD a GOOD RELATIONSHIP to your CUSTOMERS, STAFF, SUPPLIERS and CO-SELLERS. Malaking factor po ito para lumago po ang ating negosyo, Treating others well is also a BUSINESS. Dito tau lalong magggrow.

Lastly, always IHA (Inquire Hear & Abide) and IHO(Inquire, Hear & OBEY) never IHI(Inquire, Hear & Ignore) to GOD for HE is the ONLY SOURCE for all that we need.

Before i join i was a big fan of e-commerce lalo na nung nagbuntis ako at hindi makaa alis para bumili ng needs ko kaya always sa shop online ako nabili,at dun alam ko paanu ako mismo gustong itreat ako ng isang seller anung magandang costumer experience dahil ako ay costumer din kaya nung nagset ako ng store sa lazada hindi mahirap saken makitungo sa buyers kahit minsan may pag rude na and lage akong nagrereply 24/7 basta online ako sa mga inquiry ng buyer ill make sure na mareplyan ko sila minsan if hindi ko naabot ang expectation nila bilang buyer i offered refund 100% para malaman nila transaparent ako bilang seller,and nag start ako puhunan 500 pesos nung yr 2020 hindi ako maluho ma tao kaya lumago ito inaral ko ang pasikot sikot ni lazada,and may time na mataas ang sales may time na mababa pero laban lang walang sukuan sabe ang nag umaayaw ay laging talo at ang nagwawagi ay di umaayaw kaya im very thankful sa journey ko 1yr and 5 months sa lazada malapit ko na makamit yung dream na magkabahay kame ng family ko from renting to have our own house Godbless lazada and all sellers laban lang

Hello mga Ka-Sellers!

I opened my Lazada account around November 2019 but I started getting serious with it second half of the year of 2020. I left my corporate job after achieving my goal in my career and so I pursue another and targets a new sets of goal under the partnership of Lazada.

One learning I got from my previous work is how to maintain customer satisfaction at all time. And so I applied it in my Lazada journey. How do I do it? Here are some tips that I can share.

o Know your product so you can answer customer easily. Try or use them if you must so conversation will be smooth, answering queries will be fast and opinions stated with the products are honest.

o If the customer ask for a recommendation, do not just recommend because you wanted to sell your slow moving stock but recommend as to what is really your personal preference and what other customers buy the most and base on other customers feedback.

o Invest in packaging. It adds to your operating cost but making sure that the item inside is secure will go a long way. Goods in pristine condition inside will make your customer happy. Remember to pack your item as if it will return to you and if in case of customer cancellation or rejects, at least can still re-sell it.

o One Lazada training shared and it stuck to my mind: "The customers may not be always right but they should always be treated right". Patience is the key.

In summary, put heart in everything that you do and the rest will follow. There will be ups and down but eventually with hard work and perseverance, your Lazada goals will be achieved!

Happy 10th Lazada! Cheers to more years of partnership!

Hi ka seller., 6 months na ako dito sa lazada and now i decided to put up my second store. Sa umpisa talaga was struggle but along the way naman hindi mo namamalayan na naggo-grow ka na as a seller. So, ano-ano nga ba ang ginagawa ko para mapalago ang aking negosyo mula sa maliit na puhunan?

By the help of my vendor manager and lazada university, natuto ako ng ways to improve my store and marketing strategies. As much as possible, try to learn something from past webinars provided to us for free if hindi naman ganun kadami ang orders in a day. Another thing is to benchmark your competitors and from there malalaman mo yung different approach nila to market their products in terms of pricing, store designs, promotions they offered, etc. Also have time to learn basic photo editing to make your product gallery more appealing/clickable sa mga buyers. Make sure lang na sharp and of high quality din ang photos na i-aupload mo. If makakapagprovide ka ng small presentation or video for your product, like how it works and how it can solve their problem, plus points din yun to entice your target customers.

Hope na nakatulong ang short tips na naibahagi ko para sa mga nagsisimula pa lang sa online selling here at Lazada. Just remember na big wins started from small wins. Samahan mo na din ng maraming prayers para sure na panalo ka araw-araw :)

Hi! We are RFT Coffee Grinds, we are in operation for less than a year and compared to other coffee sellers, maliit pa po kami and we know na marami pa kaming kakaining bigas. But using the methods below and with Lazada's help, we know that darating din ang panahon na mararating namin ang aming inaasam. Yun ay ang mga sumusunod

1. makapagbigay ng tulong sa local farmers natin

2. makapagbigay ng trabaho sa mga Filipino kahit sa maliit na paraan

3. magbenta ng mura pero de kalidad na produkto para sa Filipino

Paano mo naibibigay ang best customer experience sa iyong mga buyers?

• We try to maintain above average Chat Response Rate. This way, alam ng buyer kung ano ang binibili nila and masagot ang kanilang mga katanungan or alinlangan.

• Quality of our products are maintained.

• As much as possible we keep our prices low.

• Make sure na ma receive ng customer ang items in the best possible condition.

• Appreciate good reviews and maybe learn from bad ones (wala pa naman kaming bad reviews, lahat good)

Anu ano ang ginagawa mo para mapalago ang iyong negosyo mula saa maliit na puhunan?

• We use all the tools that Lazada offers Free and Paid (CEM, Seller picks, Sponsored Discovery, Vouchers and others)

• We also use other tools outside the Lazada platform to promote our shop.

• Lazada University is also very usefull to enrich our shop. Marami silang tinuturo na ngayon ko lang nalaman. And mind you, these are free lessons not paid ones.

Dahil fast paced ang mundo ng online selling, paano ka nakakapag-keep up?

• We always join campaigns in Lazada. This is important lalo na kung bago ka pa lang kagaya namin.

• Continuously research the target market

• Check your competitors too. What they are doing right, para mainplement mo din sa store mo.

Message to all sellers

Napaka laki po ng market natin dito sa Pilipinas. Siguro naman maka kurot lang tayo ng konti sa kabuuang population e mabubuhay na tayo ng matiwasay. Sapat sa lahat ika nga....

Ang gusto lang po namin sabihin, wag po tayong manghila pababa, bagkus tulungan po natin ang kapwa sellers natin (lalo na po yung maliliit) na umangat. Isang pamilya po tayo dito sa Lazada. Maraming salamat po!

Pano mo naibibigay ang best customer experience sa inyong mga buyer?

• answer their inquiries with respect and mas mabilis, wag pag intayin ng ng ilan oras bago sagutin.

• process the order same day

• accept return and give them option to change the item kung may defects ang product or wrong size or something

• be knowledgeable sa products na benibenta para ma assist ang customer kung nahirapan sila gamitin ang item.

Anu-ano ang mga ginagawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?

• ads ( paid & organic) & store decoration is a must.

Dahil fast-paced ang mundo ng online selling, pano ka nakakapag keep up?

• Sabayan si lazada sa mga bagong pakulo nya.

• Big companies already in Lazada, pwede tayo kumuha ng idea pano nila ina advertise ang shop nila at silipin din ang shops nila para malalaman natin if we are on the trend or left behind na.

Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?

• Resiliency, kahit anong maging problema- hanap lang ng hanap ng solusyon at patibayan lang- always put a positive mind towards business :)

*Paano mo naibibigay ang best customer experience sa iyong mga buyers?

• Providing good customer service from the the start of ordering process until receiving order of the customer

• Making sure that all items details and posted photos are accurate

• Assisting customer concern 24/7 (the more you answer them quickly- it means you are sincere and ready to assist to any kind of concern) - It makes the irritate customer calm.

• Providing surprise freebies to the new customers and returning customer

• And lastly think in the customer’s shoes. Isipin na ikaw mismo ang customer and tanungin ang sarili parati if matutuwa ka ba kapag yung plano mo gawin ay gagawin sayo :)

Anu-ano ang mga ginawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?

• Wise spending. Planado dapat mga gastusin at parati magmonitor ng benta, items at expenses.

Dahil fast-paced ang mundo ng online selling, pano ka nakakapag-keep up?

• Dapat maging faster pa sa fast-paced.

• Subukan alamin mga trends at paghandaan ito.

• Always go with the flow with lazada new tools

Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?

1.)Magbenta ng mga produkto o bagay na may passion ka or interest.

Kung may interest ka sa isang bagay, mas madali mo itong ibenta ito.

2.)Dapat alam mo ang produkto mo. Magresearch at aralin mong mabuti ang produkto na gusto mong ibenta.

Kailangan malinaw sa iyo ang features at benefits ng produkto.

3.)Pagaral mo lahat ng nasa Lazada University.

4.)Sumali sa mga campaigns.

5.)Gandahan mo ang product description at dapat kumpleto ito.

6.)Picturs paints a thousand words. Kaya magupload ng malinaw at maganda pictures ng produkto.

7.) Tiyakin na may sapat kang stocks at competitive ang price ng produkto na binebenta mo.

8.)Sagutin ang customer's chat on time.

9.)Dapat ifulfill ang mga orders ng mabilis.

Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?

   1.)Magbenta ng mga produkto o bagay na may passion ka or interest.

      Kung may interest ka sa isang bagay, mas madali mo itong ibenta ito. 

   2.)Dapat alam mo ang produkto mo. Magresearch at aralin mong mabuti ang produkto na gusto mong ibenta.

      Kailangan malinaw sa iyo ang features at benefits ng produkto.

   3.)Pagaral mo lahat ng nasa Lazada University.

   4.)Sumali sa mga campaigns.

   5.)Gandahan mo ang product description at dapat kumpleto ito.

   6.)Pictures paints a thousand words. Kaya magupload ng malinaw at maganda pictures ng produkto.

   7.) Tiyakin na may sapat kang stocks at competitive ang price ng produkto na binebenta mo.

   8.)Sagutin ang customer's chat on time.

   9.)Dapat ifulfill ang mga orders ng mabilis.

I just started last year here in Lazada, and ang kakaiba siguro sa journey kong ito ay hindi ako kagaya ng ibang sellers, I am working for a company today, and I am selling their products. To start my story, last year around july-august, sobrang depressed ako sa past work ko, dahil sa iilan lang kami sa company and sobrang overwhelmed ako sa dami ng responsibilities and I decided to quit, during those 2 months, almost naging suicidal ako, being a breadwinner of our family and knowing na mawawalan ako ng work, eats up my whole mind and soul. But God is good and provided me a job in a new company, started with minimum (which na hindi sapat sa family ko unlike sa past work ko), nagustuhan nila performance ko and gave me an opportunity to earn more by selling for them. Luckily since I started in December, I am selling now in a good digit and have my incentives na mapantayan yung salary ko with my past job :) sobrang bait ni Lord sakin, I am thankful for my employer and also with Lazada, without them, baka depressed parin ako sa buhay ko. <3

Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?
Learn from your competitors, watch them how they sell and their prices, have a price na kaya makibagsabayan sa kanila and provide excellent service.

*Paano mo naibibigay ang best customer experience sa iyong mga buyers?
Always answering them with all of their concers, and I am always thankful to them for giving interest in our products.

Dahil fast-paced ang mundo ng online selling, pano ka nakakapag-keep up?
Always think of it as a challenge, the more it gets faster, the more you need to be faster yourself.
Learn and always continue to learn, and Lazada is always there to help us, kaya no worries at all. :)

I created my Lazada onlineshop 2 years ago pero hindi pako nakapag tinda agad since hindi ko pa alam kung anong market ang papasukin ko at anong product ang ibebenta ko.

Fastforward 2021..

Natanggal ako sa work ko last August 2021 due pandemic, walang sales sa work, mahina ang benta... and from there I check back the Lazada store na napabayaan ko na.

Since I have direct contact sa mga Owner at Manufacturer na naging client ko nung nag ta trabaho pako as ahente ng mga makina for production ng mga plastic products. I have this former client and owner ng isang malaking Plastic manufacturing plant na nag offer sa akin na maging isa sa wholesaler nia since nalaman nia nga na nawalan ako ng work. back then i was hesitant since wala pakong idea sa mga Pet & Poultry supplies product.

She then gave me more idea about sa product and from there binuhay ko uli yung LAZADA Store ko pagpasok ng 2022.

I started with a small capital and from there inaral ko ang tamang pagbibigay ng details sa aking product to make it more searchable. after 2 weeks orders started coming and from my small capital napaikot ko na sya and right now i have daily order kahit papaano nakatulong malaki yung kinikita ko kahit nawalan ako ng work.

My Lazada store help me out na makasurvive on my daily need especially i have a 2 yr. old baby girl.

*Paano mo naibibigay ang best customer experience sa iyong mga buyers?

>once nag inquire si client thru chat. aside from giving them the best price I always tell them that my product is Value for money. mas matibay... may quality.

I always make it sure na tama ang color at specs by always keeping them updated by sending PHOTOS of the items bago ko ipack for them to see na tama ang quantity, size at color.

*Anu-ano ang mga ginagawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?

>Live within your means.

>tamang pagbudget ng kailangan mong gastusin

>mag-iwan ng perentage sa mga kinita mo para pang dagdag sa capital or para makadagdag sa ibang product or stocks mo na mabenta sa shop mo.

*Dahil fast paced ang mundo ng online selling, paano ka nakakapag keep up?

>Taking advantage of LAZADA CAMPAIGN, Social media postings para sa marketing ng product mo.

>Being consistent and precise sa mga product na inoofer ko. BRANDING is the KEY!

>QUALITY over QUANTITY kaya happy and contented ang mga buyers ko.

>Giving them AFFORDABLE PRICE.

>Paying attention to DETAILS and always updating my Buyers especially kapag may mga special request sa specs na hinahanap nila.

I am a general manager for a construction company pero pangarap ko talaga magka business. One day, nakakita ako ng ad ni Lazada na nagsasabing mabilis lang ang onboarding para maging Lazada seller. Agad akong nagsign up at nagtabi ng Php 5,000 bilang puhunan. Naghanap hanap ako ng mga shops sa Divisoria na pwede kong pagbilhan ng mga supplies. Pagdating sa pagpili ng products for my online store, nag-decide ako to venture into general merchandise – particularly home products (sponges, dishwashing liquid etc).

Ang mga unang buwan ko as an online seller ay hindi madali. Umaabot lang minsan ng 20 items per month ang nabebenta ko. One day, nakakuha ako ng email invitation na sumali sa 6.6 sale. I knew this is a great opportunity for me to increase traffic and sales since mas matutulungan ako ni Lazada when it comes to store and product visibility. Luckily, I earned my first 5 digit sale in a month dahil sa pagsali sa mega campaign. Mula nun, I always make sure to join.

Dahil sa kinita ko sa una kong mega campaign, nagkaroon ako ng budget for sponsored solutions to further grow the visibility of my products. Laking pasalamat ko sa Lazada dahil na-fulfill niya ang pangarap kong negosyo at meron na din akong pandagdag sa aking retirement fund.

Started my online business 4 years ago while I was still finishing my bachelor’s degree. Wala naman taIaga sa plano na mag-venture into online business habang nag-aaral pa ko but my family experienced a financial problem kaya I decided to make a store to help sa aming finances. Yung bahay namin malapit sa gilingan ng kape so I decided to ask them kung open sila na mag partner – sila magpprovide ng kape then I’ll handle the selling on Lazada. Luckily, napapayag ko sila. Our first customers are our neighbors at yung mga katabi naming barangay. They were very generous sa pagbibigay ng reviews –both sa app and sa kani-kanilang social media. As a token, nagbibigay ako ng freebies na samples ng ibang flavors ng kape to show my appreciation. Di nagtagal because of my returning buyers and good reviews, lumago na ng lumago ang aking online business. Kung dati ako lang at yung partner ko sa gilingan, ngayon may hired staff na din kami for packing and monitoring of orders.

Sa buong journey ko sa Lazada, talagang ang natutunan ko ay to build relationships with your customers. Aside from chatting with them, nakatulong din ay paglalagay ng mga thank you notes with a message to give buyer reviews.