What is LISA Offline Assist?

How do I add a size chart to my product listings?

How does order pickup work?

Lazada Bonus Terms and Conditions

What is LISA's Smart Answer feature?

hi everyone! I'm just here to ask on how to improve a chat response? i will be forever great full for all your tip and advise, cause it's very confusing even if i don't get messages from the potential costumers, and I'm very sure that i am the last one who replies them, still my chat response rate are getting low like 66%, the score must be equal or higher than 85%

Chat Response Rate

Is it the inability to receive timely messages from customers

Hi Seller, Good day!As a seller, it is very helpful that we are improving your Shop's response rate (RR). The higher your response rate is, the more credible your shop will appear sa mga buyers. It is also one of the criteria for you to be eligible sa mga rewards ni Lazada like Seller Picks.To know more about IM, please refer to this link below.<a target="_blank" href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-are-im-metrics.html">https://sellercenter.lazada.com.ph/seller/helpcenter/what-are-im-metrics.html</a>For Frequently asked questions on how this IM Calculated.<a target="_blank" href="https://community.lazada.com.ph/article/how-is-chat-response-rate-calculated-1120800-hc?spm=community_PH.homepage">https://community.lazada.com.ph/article/how-is-chat-response-rate-calculated-1120800-hc?spm=community_PH.homepage</a>Hope this helps po. HAPPY SELLING!

petsupplies dudu

0 contributions in the last year

Question(s)

Answer(s)

Comment(s)

Like(s)