hi everyone! I'm just here to ask on how to improve a chat response? i will be forever great full for all your tip and advise, cause it's very confusing even if i don't get messages from the potential costumers, and I'm very sure that i am the last one who replies them, still my chat response rate are getting low like 66%,
the score must be equal or higher than 85%
HI! NEW seller here too, we have same question. maybe someone can help us?
Hello! Based on our experience, one of the best way na ginagawa namin para mag-increase yung chat response, try to send voucher and product messages sa mga nag-inquire na customers sa chat or send reviews reminder sa mga buyer na wala pang rate or reviews sa order nila. Hindi instant ang pag-increase pero unti-unti mag-iimprove. This is the way we always do to maintain chat response metrics.
Hi Seller, Good day!
As a seller, it is very helpful that we are improving your Shop's response rate (RR). The higher your response rate is, the more credible your shop will appear sa mga buyers. It is also one of the criteria for you to be eligible sa mga rewards ni Lazada like Seller Picks.
To know more about IM, please refer to this link below.
https://sellercenter.lazada.com.ph/seller/helpcenter/what-are-im-metrics.html
For Frequently asked questions on how this IM Calculated.
Hope this helps po. HAPPY SELLING!
Is it the inability to receive timely messages from customers
Hi Seller, Kindly check this link po on how the Response Rate being calculated. https://community.lazada.com.ph/article/how-is-chat-response-rate-calculated-1120800-hc?spm=community_PH.homepage&layout=hc