Broadcast lang po siya. You broadcast a message po. So for example, may sale po kayo and gusto ninyo sabihan yun followers ninyo, you use CEM po para I-chat po sila. One broadcast to chat all followers po

Hi Palma Belloso,

CEM is an incentive within Chat Now that allows you po to proactively broadcast , or send group messages, to Customers that are under the 4 available CEM scenarios, to invite, introduce , interact and engage with the customer and followers. Only Chat master account can access to this feature, other chat users can not access it. To better understand it your may check this link po: /article/what-is-customer-engagement-management-cem-950900-hc