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Lazada Bonus Terms and Conditions

What is LISA's Smart Answer feature?

Hi Skinny Cosmix , 
To ensure high sales using Sponsored Discovery. You have the option to use Automated product selection which is powered by Lazada machine learning technology, Automated product selection predicts and chooses products that are expected to perform better than the other products within your store. 
To learn more about Sponsored Discovery, here is a link you can check: <a target="_blank" rel="noopener noreferrer nofollow" href="/article/what-is-changing-in-sponsored-solutions-1235800-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-changing-in-sponsored-solutions-12358.html?spm=abuerer.helpcenter-psc-topic.articles-list.4.66337bc3QxQTwV">/article/what-is-changing-in-sponsored-solutions-1235800-hc</a>

Hi <a target="_blank" rel="noopener noreferrer nofollow" href="https://community.lazada.com.ph/contributor/skinny-cosmix-1be">Skinny Cosmix</a> , 
Not all products are eligible to be add under Sponsored Solution , there are restriction and criteria for an item to be eligible. 
To check which products are eligible you may check this link: 
<a target="_blank" rel="noopener noreferrer nofollow" href="/article/sponsored-solutions-policy-1057400-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/sponsored-solutions-policy-10574.html?spm=abuerer.helpcenter-psc.search-box.6.7061731aGc8K5T">/article/sponsored-solutions-policy-1057400-hc</a>

Hi <a target="_blank" rel="noopener noreferrer nofollow" href="https://community.lazada.com.ph/contributor/curtain-home-1b9">curtain-home</a>, 
Yes po, as long as the customer's met the criteria that you have set for your promotions. 
But Some promotion are not stackable or hindi pwedeng gamitin ng sabay sa isang order. 
for more information you can check this link :<a target="_blank" rel="noopener noreferrer nofollow" href="/article/tips-on-seller-promotion-tools-1092500-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/tips-on-seller-promotion-tools-10925.html?spm=abuerer.helpcenter-psc-search.article.1.602e32fezCB1jr">/article/tips-on-seller-promotion-tools-1092500-hc</a>

Hi&nbsp;Theodore&nbsp;Roxas, 
 
Hope&nbsp;you&nbsp;are&nbsp;having&nbsp;a&nbsp;great&nbsp;day. 
With&nbsp;regards&nbsp;to&nbsp;your&nbsp;question.&nbsp;Payouts&nbsp;that&nbsp;are&nbsp;for&nbsp;release&nbsp;are&nbsp;for&nbsp;the&nbsp;orders that&nbsp;are&nbsp;successfully&nbsp;delivered&nbsp;already&nbsp;to&nbsp;your&nbsp;buyer. But&nbsp;this&nbsp;is&nbsp;still&nbsp;in&nbsp;the&nbsp;process&nbsp;of&nbsp;being&nbsp;credit&nbsp;to&nbsp;your&nbsp;Bank&nbsp;account. 
Lazada&nbsp;&nbsp;has&nbsp;a&nbsp;weekly&nbsp;cut&nbsp;off&nbsp;that&nbsp;starts&nbsp;from&nbsp;Monday&nbsp;to&nbsp;Sunday&nbsp;and&nbsp;payout&nbsp;of&nbsp;that&nbsp;cut&nbsp;off&nbsp;depends&nbsp;on&nbsp;the&nbsp;type&nbsp;of&nbsp;your&nbsp;registration&nbsp;as&nbsp;a&nbsp;Seller&nbsp;here&nbsp;in&nbsp;Lazada.&nbsp; 
For Micro Seller it is Thursday on the following week and for Corporate Seller it is every Tuesday of the following week. For New Seller's the First payout is delay about 2-3 weeks because of verification procedure to check your Business information/ Valid ID , Registration and Bank Account Information. You&nbsp;need&nbsp;to&nbsp;make&nbsp;sure&nbsp;that&nbsp;the&nbsp;name&nbsp;in&nbsp;your&nbsp;Documents&nbsp;and&nbsp;Bank&nbsp;account&nbsp;is&nbsp;aligned. No&nbsp;worries&nbsp;,because&nbsp;you&nbsp;will&nbsp;be&nbsp;receiving&nbsp;your&nbsp;first&nbsp;payout&nbsp;on&nbsp;the&nbsp;4th&nbsp;week. 
Products&nbsp;that&nbsp;are&nbsp;still&nbsp;on&nbsp;to&nbsp;ship&nbsp;status&nbsp;are&nbsp;not&nbsp;yet&nbsp;included&nbsp;on&nbsp;the&nbsp;payout&nbsp;that&nbsp;are&nbsp;to&nbsp;be&nbsp;release&nbsp;,&nbsp;once&nbsp;they&nbsp;are&nbsp;tag&nbsp;as&nbsp;delivered&nbsp;that&nbsp;is&nbsp;when&nbsp;they&nbsp;will&nbsp;be&nbsp;credited&nbsp;on&nbsp;your&nbsp;payout. 
To check more information of Corporate Seller Payout, click this link:<a target="_blank" rel="noopener noreferrer nofollow" href="/article/payout-faqs-for-corporate-sellers-1296100-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/payout-faqs-for-corporate-sellers-12961.html?spm=abuerer.helpcenter-psc-topic.articles-list.2.cf0645f5alhfcj">/article/payout-faqs-for-corporate-sellers-1296100-hc</a> 
To check more information of Micro Seller Payout, click this link:<a target="_blank" rel="noopener noreferrer nofollow" href="/article/payout-faqs-for-individual-sellers-1296000-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/payout-faqs-for-individual-sellers-12960.html?spm=abuerer.helpcenter-psc-topic.articles-list.1.7a9c45f56LvvIZ">/article/payout-faqs-for-individual-sellers-1296000-hc</a>

Hi&nbsp;Emmeline&nbsp;Decatoria, 
 
To&nbsp;ensure&nbsp;safety&nbsp;of&nbsp;your&nbsp;products,&nbsp;you&nbsp;need&nbsp;to&nbsp;have&nbsp;it&nbsp;place&nbsp;inside&nbsp;a&nbsp;box&nbsp;specially&nbsp;since&nbsp;you&nbsp;mention&nbsp;that&nbsp;it&nbsp;is&nbsp;a&nbsp;monitor&nbsp;and&nbsp;on&nbsp;it's&nbsp;original&nbsp;box&nbsp;indicates&nbsp;the&nbsp;brand&nbsp;of&nbsp;the&nbsp;product. This&nbsp;may&nbsp;cause&nbsp;unwanted&nbsp;attention&nbsp;since&nbsp;it&nbsp;will&nbsp;be&nbsp;of&nbsp;valuable&nbsp;item.&nbsp;And&nbsp;monitor's&nbsp;are&nbsp;sensitive&nbsp;,they&nbsp;need&nbsp;to&nbsp;be&nbsp;secured&nbsp;and&nbsp;protected&nbsp;from&nbsp;damages.&nbsp;You&nbsp;can&nbsp;do&nbsp;that&nbsp;by&nbsp;wrapping&nbsp;the&nbsp;product&nbsp;with&nbsp;bubble&nbsp;wrap&nbsp;and&nbsp;placing&nbsp;it&nbsp;inside&nbsp;another&nbsp;box&nbsp;with&nbsp;enough&nbsp;fillers&nbsp;to&nbsp;secure&nbsp;it&nbsp;from&nbsp;moving&nbsp;around&nbsp;the&nbsp;box.&nbsp;Item's&nbsp;with&nbsp;package&nbsp;weight&nbsp;or&nbsp;dimensional&nbsp;weight&nbsp;of&nbsp;more&nbsp;than&nbsp;20kgs&nbsp;must&nbsp;be&nbsp;put&nbsp;in&nbsp;crates,&nbsp;except&nbsp;for&nbsp;non-fragile&nbsp;like&nbsp;mattress, tires&nbsp;and&nbsp;furniture. Putting&nbsp;Fragile&nbsp;sticker&nbsp;or&nbsp;label&nbsp;on&nbsp;it&nbsp;,&nbsp;will&nbsp;let&nbsp;the&nbsp;Courier&nbsp;know&nbsp;to&nbsp;handle&nbsp;the&nbsp;parcel&nbsp;with&nbsp;care. 
To&nbsp;give&nbsp;you&nbsp;more&nbsp;guidance&nbsp;on&nbsp;how&nbsp;to&nbsp;properly&nbsp;wrap&nbsp;your&nbsp;products&nbsp;you&nbsp;may&nbsp;click&nbsp;this&nbsp;link:<a target="_blank" rel="noopener noreferrer nofollow" href="/article/how-do-i-pack-an-item-551600-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/how-do-i-pack-an-item-5516.html?spm=abuerer.helpcenter-psc-search.article.1.6fe032feuSXG1r">/article/how-do-i-pack-an-item-551600-hc</a>

Hi&nbsp;Lizbeth&nbsp;Manlangit, 
If&nbsp;ever&nbsp;you&nbsp;have&nbsp;reject&nbsp;the&nbsp;customer's&nbsp;request&nbsp;to&nbsp;return&nbsp;or&nbsp;refund&nbsp;the&nbsp;item.&nbsp; 
The&nbsp;Customer&nbsp;has&nbsp;7&nbsp;days&nbsp;to&nbsp;file&nbsp;for&nbsp;a&nbsp;Dispute&nbsp;for&nbsp;the&nbsp;rejected return. 
Once&nbsp;the&nbsp;Dispute&nbsp;has&nbsp;been&nbsp;filed&nbsp;,&nbsp;the&nbsp;Dispute&nbsp;Team&nbsp;will&nbsp;reach&nbsp;out&nbsp;to&nbsp;you&nbsp;and&nbsp;the&nbsp;buyer&nbsp;for&nbsp;more&nbsp;information&nbsp;regarding&nbsp;the&nbsp;issue so that they can make an informed decision.&nbsp; 
Please&nbsp;ensure&nbsp;you&nbsp;respond&nbsp;to&nbsp;the&nbsp;evidence&nbsp;request&nbsp;within&nbsp;the&nbsp;deadlines&nbsp;indicated&nbsp;in&nbsp;the&nbsp;request.&nbsp; 
To know more about the return process you can check this link:<a target="_blank" rel="noopener noreferrer nofollow" href="/article/what-is-direct-return-to-merchants-drtm-557200-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-direct-return-to-merchants-drtm-5572.html?spm=abuerer.helpcenter-psc-search.article.1.73ff32feuHaZZ0">/article/what-is-direct-return-to-merchants-drtm-557200-hc</a>

Hi&nbsp;JENNY,Good&nbsp;day,&nbsp;So&nbsp;sorry&nbsp;to&nbsp;hear&nbsp;about&nbsp;that.By&nbsp;improving&nbsp;your&nbsp;Shop's&nbsp;traffic&nbsp;and&nbsp;visibility,&nbsp;help's&nbsp;out&nbsp;to&nbsp;increase&nbsp;your&nbsp;Shop's&nbsp;revenue.&nbsp;You&nbsp;must&nbsp;create&nbsp;competitive&nbsp;Promotional&nbsp;Tools&nbsp;that&nbsp;will&nbsp;help&nbsp;attract&nbsp;more&nbsp;buyer&nbsp;on&nbsp;your&nbsp;Shop.&nbsp;You&nbsp;can&nbsp;customize&nbsp;your&nbsp;Shop's&nbsp;promotional&nbsp;tools&nbsp;&nbsp;by&nbsp;using&nbsp;flexicombo,&nbsp;voucher's&nbsp;and&nbsp;freeshipping&nbsp;promotion's.&nbsp;You&nbsp;can&nbsp;also&nbsp;use&nbsp;Sponsored&nbsp;Discovery&nbsp;to&nbsp;help&nbsp;out&nbsp;your&nbsp;products&nbsp;searchability&nbsp;and&nbsp;visibility.&nbsp;And&nbsp;by&nbsp;joining&nbsp;Big&nbsp;Campaign's&nbsp;like&nbsp;11.11&nbsp;help's&nbsp;showcase&nbsp;your&nbsp;products&nbsp;during&nbsp;campaign.&nbsp;You&nbsp;will&nbsp;also&nbsp;need&nbsp;to&nbsp;improve&nbsp;your&nbsp;Shop's&nbsp;same&nbsp;day&nbsp;response&nbsp;rate. You&nbsp;need&nbsp;to&nbsp;maintain&nbsp;to&nbsp;have&nbsp;the&nbsp;response&nbsp;rate&nbsp;&gt;85%&nbsp;,&nbsp;because&nbsp;it&nbsp;is&nbsp;a&nbsp;qualifier&nbsp;to&nbsp;receive&nbsp;invitation's&nbsp;to&nbsp;Big&nbsp;Campaign&nbsp;and&nbsp;Seller&nbsp;Picks.And&nbsp;those&nbsp;Customer&nbsp;that&nbsp;are&nbsp;sending&nbsp;messages&nbsp;to&nbsp;you&nbsp;are&nbsp;potential&nbsp;buyer's&nbsp;by&nbsp;responding&nbsp;to&nbsp;their&nbsp;inquiries&nbsp;may&nbsp;help&nbsp;convert&nbsp;them&nbsp;to&nbsp;sales.You&nbsp;may&nbsp;also&nbsp;check&nbsp;this&nbsp;link&nbsp;to&nbsp;help&nbsp;maximize&nbsp;your&nbsp;sales&nbsp;on&nbsp;your&nbsp;shop:<a target="_blank" rel="noopener noreferrer nofollow" href="https://sellercenter.lazada.com.ph/seller/helpcenter/maximizing-sales/?spm=abuerer.helpcenter-psc-article.0.0.c5741aa6WMp0DJ">https://sellercenter.lazada.com.ph/seller/helpcenter/maximizing-sales/?spm=abuerer.helpcenter-psc-article.0.0.c5741aa6WMp0DJ</a>

Hi ZHISHUN ,

Good day po,

Can I clarify about your question. Are you interested in joining Our Flash sale Campaign?

And a kindly reminder when posting your question, please refrain from repeating your question. Thank you

Hi The BL Shop,

Good morning,
Thank you very much for your suggestion . No worries , We will take note of it and have it escalated with the Team.
Rest assured that we will do Our best to continue to improve our services for you and your buyers.


Hi ********111,

Good morning,
Can I clarify what you mean by your post. What picture are you referrinf to? is it the product photo? Thank you.



Here is the contact number for PSC .(02) 7795-8909 . or you may chat them using help center.

thank you so much po sa pag answer ng question ko malaking tulog po sya

Everytime I encounter this, eto ginagawa ko: 1/ Clear cache sa browser2/ If di nagwork #1, I try to access sa incognito o kaya I try a different browser. It works everytime naman sakin.

Pareho ko siyang gamit. I use Seller Free Shipping to control the cost of my FSM promotion. I set P50 Shipping subsidy at P2000 minimum spend. Para kahit worth P2000 or more na ang orders, P50 lang ang maximum na bawas samin 😁 Kapag naka FSM lang kasi, pwede na maging P60 pataas ang cost 😊

Whether auto top up or manual top up, auto bidding or manual bidding it makes no difference kung ang products niyo same brand or products ng kapwa seller niyo - price war kayo pag ganyan (just think of it, sampu kayo o bente same products, same brands, lahat kayo naka sponsored discov or affiliate, naka fsm, vouchers, lahat na, sa pricing kayo magkakatalo at kung same price, sa reviews naman or customer service or outside platform marketing. Auto bidding - malaki cpc pero mas mataas chance ng traffic, pag manual bidding yes pwede mo ibaba cpc mo pero talo ka sa visibility kasi bidding yan. Mga best advice, increase variety - more different products or brands the better, be an exclusive distributor of a certain brand or product (plus points if you're a lazmall seller), make your own products/own brand, find your niche, then saka mag focus sa sponsored solutions and all other seller tools na meron.

Have two tips for this one:1) Try to check traffic tools then product suggestion. Marami pong item duon na pwede nyo mapag pilian.2) Check social media kung anu-ano ang mga pinopost ng buyers na new purchases nila.

Hello! 
New store po ba kayo? If yes, give it time, at least 3months bago maging stable talaga ang sales 
I suggest also you visit &amp; browse through the content of lazada university. May mga tips dun na pwede nyo gawin sa mismong product description to optimize yung post sa mga keywords swak sa products nyo. Magiging helpful yun para sa sponsored discovery nyo. Naroon din ang best practices on how to utilize the other promotional tools sa Lazada. 
 
Sharing this video as this helped me sa pag strategize sa business ko lalo na ngayong pandemic: <a target="_blank" href="/lecture/rethink-your-online-sale-strategy-6872-un" data-original-href="https://university.lazada.com.ph/course/learn?spm=lzd-university-ph-pc.lzd-university-ph-pc-home.cta.1.238d395az5WU68&amp;type=video&amp;id=6872">Rethink Your Online Sale Strategy (</a><a target="_blank" href="http://lazada.com.ph">lazada.com.ph</a><a target="_blank" href="/lecture/rethink-your-online-sale-strategy-6872-un" data-original-href="https://university.lazada.com.ph/course/learn?spm=lzd-university-ph-pc.lzd-university-ph-pc-home.cta.1.238d395az5WU68&amp;type=video&amp;id=6872">)</a>

Hi Ka-Seller. Do not cancel orders yourself po magiging point against your store po yon. Hingi po ng tulong sa PSC on assessing your situation. They will advise you what is the best option po.

Mary Rose Labador

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