Can we report buyers?

Question

PTPA

Hello mga ka-seller 😊 Question, can we report a buyer? Ano yung mga pro’s and con’s if pwede yun sa account natin? Would it affect my metrics?

Yung customer kasi is claiming na sira sira yung product (may mga basag daw since my products are fragile). The buyer cancelled the order nung ang status is out for delivery na. Now, dumating sakin yung RTS na parcel, so I did an unboxing para may document if basag siya talaga. Pag open ko, wala namang gasgas yung product ko. Buong buo yung item ko. Then I saw the buyer gave me a low rating.

Anong ginagawa nyo sa mga ganung klaseng customer? Penge nga pong tips 😊

Salamat.

Answer

Hi, ka-seller. For me, I think the best way to approach it is to move forward na lang sa nangyari. That's part of maintaining an online business kasi, meron at meron tayong ma-eexperience na ganyang klaseng customer. Ang importante buong buo pa po ang item na nireturn sa inyo. Look at the bright side nalang. That can still be sold sa iba dahil hindi sira. Pag nakaka receive ako ng return naiinis din ako kasi sayang effort naman talaga. Pero at the end of the day you have to move forward and keep going. Sana di mo na ito ma-experience ulit!

Answer

Hello Samuel.

Whenever you encounter a bad review, replyan po natin at ipaliwanag ang ating side. Para mabasa at malaman naman po ng ibang buyer ang side ng seller. Hindi na po ntin as seller mapapa alis ang reviews po kaya the way to go about these reviews is to reply to them.

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