September 2022 – Top Seller Questions

How to Create Stock Alerts

Tip Tuesdays: Join a campaign with these easy steps! 

How to rate Lazada's pick-up and drop-off service?

I Made The Switch: The Success Story of Gabby Recto of Ready for Great Business

Ako I maintain a spreadsheet to check deliveries, for payout and check na din payout discrepancies. I update it everytime may new delivered na order ☺️

Punta po sa sponsored discovery. Click top up then off mo po ung option ng auto top up.

Pareho ko siyang gamit. I use Seller Free Shipping to control the cost of my FSM promotion. I set P50 Shipping subsidy at P2000 minimum spend. Para kahit worth P2000 or more na ang orders, P50 lang ang maximum na bawas samin 😁 Kapag naka FSM lang kasi, pwede na maging P60 pataas ang cost 😊

Hello, fellow Lazada sellers! I am a newbie seller. I'm wondering if LazLive is really helpful in increasing sales? Thank you!&nbsp;

LazLive - Newbie 

Are there really instances that even if the package is scanned in drop off, the status for shipping does not disappear immediately? I dropped 4 packages yesterday but until now the status is still here in the app to ship.

Scanning problem

Mga ka-seller, have you experienced na mauubos ang SD mo pero wala kang nakuhang sales?1500 daily budget 84views? Cpc up to 4 pesos? Tapos no sales?This is the first time na nangyari sakin to. Masigla ang Store ko earning 5k to 10k a day, tapos pag mahina ang sales minimum ko 3k saka ako gumagamit ng SD.Meron ako lahat, SD, SS, FSM, Cash back, Voucher, Combo etc lahat na ata meron ako. Plus outstanding din ang Store ko.. Pero this past days, sobrang hina, bakit po kaya? Naka SD ka na less than 100 views padin.

What are your experiences sa SD?

PTPAHello mga ka-seller 😊 Question, can we report a buyer? Ano yung mga pro’s and con’s if pwede yun sa account natin? Would it affect my metrics? Yung customer kasi is claiming na sira sira yung product (may mga basag daw since my products are fragile). The buyer cancelled the order nung ang status is out for delivery na. Now, dumating sakin yung RTS na parcel, so I did an unboxing para may document if basag siya talaga. Pag open ko, wala namang gasgas yung product ko. Buong buo yung item ko. Then I saw the buyer gave me a low rating.Anong ginagawa nyo sa mga ganung klaseng customer? Penge nga pong tips 😊Salamat.

Can we report buyers? 

Hello mga ka-seller! I recently chanced upon the announcement sa new MP commission scheme with updates on Free Shipping Max and Cashback. Question, anong seller eligibility para magka FSM at CB? May pinagbago ba ang eligibility given the new commission scheme?

FSM and CB in relation to the new MP Commission Scheme

Hello. Have a question for marketplace sellers here. May special promos or offer ba si Lazada to waive the 1% commission fee?

Exceptions on Commission Fees

Still isn't sure if I should avail the LISA tool or to hire a&nbsp;live agent instead. What are the advantages using the LISA tool na di ko makukuha with a live agent?&nbsp;Or will it also be advantageous to get both?

LISA vs Live Agent - Which option is better? 

Hi <a target="_blank" rel="noopener noreferrer nofollow" href="https://community.lazada.com.ph/contributor/angel-goldshop888-360">Angel_goldshop888</a>, 
Good day Seller! With regards po sa question niyo, your shop is for currently for Drop off po. So after tagging the package as RTS, you need to bring the package to Drop-off stations near your area po. We have cases naman po, if detected ng system na bulky ang package this is set for pick up po. 
If your shops accumulated minimum of 12 orders daily, within 30 days po, your shipping method will be converted to pick up po. For the meantime po, you can use this link to find the nearest DOP stations sa area po ninyo. 
Here's the link: <a target="_blank" rel="noopener noreferrer nofollow" href="https://map-ph.lel.asia/?spm=a2o7j.10605884.0.0.2da12056tb4DDU&amp;shippingProviderCode=c8b9dc16-0657-48a7-9816-4d60a9571175&amp;addressId=R80319860">https://map-ph.lel.asia/?spm=a2o7j.10605884.0.0.2da12056tb4DDU&amp;shippingProviderCode=c8b9dc16-0657-48a7-9816-4d60a9571175&amp;addressId=R80319860</a> 
To know more about drop-off: 
<a target="_blank" rel="noopener noreferrer nofollow" href="/article/how-does-drop-off-work-550300-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/how-does-drop-off-work-5503.html?spm=a2a15.helpcenter-psc.search-box.2.46d3731aNDRA2G">/article/how-does-drop-off-work-550300-hc</a> 
Hope it helps po. Happy Selling!

Hello Fellow Selllers, 
We started in lazada last June 2020 to make another source of income aside from my regular work. Just like most of new sellers, we started slow and had our first order after two weeks. We focus on our product quality, shipping the product the next day, and excellent customer engagement. We started to build our top item after two months unfortunately it slow down in November 2020 due to a lack of stocks for almost a week. Then we think of posting another product that is in-demand to the current season thus we entered the terno pajama items, BT21 prints made us a hit but like most of us, we got the COVID-19 virus hence we had to rest and went to holiday mode. Our ranking went down from level 5 to level 2. But God is great, we were able to rise up and this time, we saw the opportunity to sell plus-size items. The move made our sells to go up and we were able to go back to level 5 and last December, we had the opportunity to taste being on level 6. 
How do we give the best customer experience to our buyers? We process our product with good quality. The plastic that we use for each item is I would say "attractable" and gives a "wow effect" to customers. Most importantly, my job being in technical support, helps us to deal and make "bola" with customers in chat. It's like a match made for us. My wife manages the production and quality of the product and I interacted with customers. We answered customers' chats promptly since we know "every chat is a possible sale". Good customer service and quality of work translated to loyal customers and they referred us too. Providing excellent service helps us a lot. I remember one customer who needs to return an item since the courier delivered the wrong item (order switching of courier). We called them right away and that was 8 PM!! We assisted until the refund was processed. Because of this, we turn them into a repeat customer. They order to us I think several times and mostly above 5pcs each order. We can turn negative customers into opportunities. 
The world of online selling is really fast pace. We think of ways to go the flow of in-demand items. Whatever a design becomes a hit, we see to it we have it available. Today I would say, free shipping is not only an advantage but a requirement. Customers always look for that free shipping badge in product postings in lazada. We have enrolled in lazada cashback too. We join the payday sales and mega campaign. I wish one time we can join the regular flash sale too! Watching what the competition has to offer will help us well. We have to be active in engaging with the lazada community group to learn with our fellow sellers and to be updated with the latest lazada news/updates. We still have more opportunities to learn in lazada. 
We are very thankful with lazada and most importantly to our Lord for giving us the opportunity to be a "lazada seller". Currently, we have two stores in lazada but these are small stores but the combined profit means a lot. This allows us to save money for the future that our regular job had difficulty providing. We were able to buy a small lot as an investment and we are not worried about the college education of our children anymore. We will continue to help other people like our "mananahi" and be a blessing to others 
We should all be resilient. I've learned to be a risk-taker and it paid off. Every day is a learning opportunity. We grow as one! 
<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/a128ba4c3e5c41c98d342d15522e8510.webp" data-original-src="https://sg-test-11.slatic.net/other/common/a128ba4c3e5c41c98d342d15522e8510"> 
 
Hope this helps. LOVE - Angelcy Clothing

Anong tips and advice ang maibabahagi mo sa mga Lazada sellers para maging successful din ang business nila?<ul><li>Resiliency, kahit anong maging problema- hanap lang ng hanap ng solusyon at patibayan lang- always put a positive mind towards business :)</li></ul>*Paano mo naibibigay ang best customer experience sa iyong mga buyers?<ul><li>Providing good customer service from the the start of ordering process until receiving order of the customer</li><li>Making sure that all items details and posted photos are accurate</li><li>Assisting customer concern 24/7 (the more you answer them quickly- it means you are sincere and ready to assist to any kind of concern) - It makes the irritate customer calm.</li><li>Providing surprise freebies to the new customers and returning customer</li><li>And lastly think in the customer’s shoes. Isipin na ikaw mismo ang customer and tanungin ang sarili parati if matutuwa ka ba kapag yung plano mo gawin ay gagawin sayo :)</li></ul>Anu-ano ang mga ginawa mo para mapalago ang iyong negosyo mula sa maliit na puhunan?<ul><li>Wise spending. Planado dapat mga gastusin at parati magmonitor ng benta, items at expenses.</li></ul>Dahil fast-paced ang mundo ng online selling, pano ka nakakapag-keep up?<ul><li>Dapat maging faster pa sa fast-paced.</li><li>Subukan alamin mga trends at paghandaan ito.</li><li>Always go with the flow with lazada new tools</li></ul>

Bilang heto na ang 3rd year ko sa Lazada, this is what I should say to myself 3 years ago --- Blessed ka talaga because of your hardwork! Buti na lang di ka natakot mag loan to start your online selling journey sa Lazada! (Kumuha ako ng personal loan sa CC ko para may pang srtart up)
I may not be so succesfull compare sa mga nakasabayan ko 3 years ago - but happy pa din ako kasi nakakabayad ako ng insurance naming mag anak (I'm paying 4 insurance premiums). Dun lang sobrang fulfilled na. Aside from that - yung mga natutunan ko sa LazU -- sobrang worth it! Pati husband ko, lalo na nung nag join kami ng seller conference - di sya inantok or nabore (considering na di sya mahilig makinig sa Ingles na seminar). Nakita ko din na nag enjoy sya sa mga topics at nagagamit din nya sa mga routine decision making nya sa business namin. May mga shortcomings and syempre mga sangkatutak na challenges sa platform - but of course - business is business. Kailangan natin yan intindihin dahil hindi naman NGO/non-profit ang platform. At andyan naman ang coop to help sellers as well. Happy Selling mga Ka-Lazada! Fighting!

Samuel Capil Luz

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