What if the customer wants to cancel the order after placing the order, but I don't want to cancel it and reduce my credibility? Because each cancellation will be corresponding to the deducted flow, but also limited the number of orders
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1 year ago

What if the customer wants to cancel the order after placing the order, but I don't want to cancel it and reduce my credibility? Because each cancellation will be corresponding to the deducted flow, but also limited the number of orders


1 Answer(s)

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Hi Ly tools,

Good day Seller! If the customer reaches out and requesting to have the order cancelled po, what you can do is to contact our PSC po to have it cancelled on their end. By doing this, your cancellation rate will not be affected and your Order volume limit (OVL) will stay the same po.

Hope this helps Seller! Happy Selling!

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