What is LISA Offline Assist?

How do I add a size chart to my product listings?

How does order pickup work?

Lazada Bonus Terms and Conditions

What is LISA's Smart Answer feature?

Hello ka-seller, How about those who files before talking to seller? Any advice din? Thank you.

Hi, na-phased out na our Seller Picks. I saw a notice popping up sometime that Lazada is discontinuing it.Hope this helps.

Hello, looks it's here ... =) 
<a target="_blank" href="/article/what-is-express-delivery-and-its-rates-557400-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-express-delivery-and-its-rates-5574.html?spm=a2a15.helpcenter-psc-search.article.1.45c131a5tRB4g5">/article/what-is-express-delivery-and-its-rates-557400-hc</a>

Hello, I kind of agree with you there. 
I also read at last somewhere that the value lock up in the LSS metric is yearly (not monthly compared to the Store Level metric you have just described. Still a number that can make purses cry.. hehhe..
Thanks!

Hello Lazadians, 
 First time asking here. Yung LSS Levels ba once unlocked will never go back (unlike the Store Levels)? Since it's inception, our SS performance have weakened considerably.
<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/ph/510ae1fc-6a00-4cf2-b2bc-6a39383e62fc">
Any serious advice/sharing? Thank you.
@Achi

LSS Advantage Survey

Hello po, 
I'd just like to know if anyone is also experiencing spam chats? With names looking like 3-4 digit letter codes? They sometime chat QR images.
<ul>
 <li>Asked PSC already and they said they can't control spam chat and just set up LISA to take care of it.</li>
</ul>
Please share experience. Thank you.
<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/ph/b766cb14-3c5e-4401-8464-93bc8b41363f">

Receiving a lot of spam chat recently

Hello. If I rejected a return item from a customer, the reason is that the item that I sent is correct, can the customer contest? What would happen if that is the case? Thank you!

11.11 is the first campaign na sasalihan ko. What tools can I use to increase my store traffic?

I have published a lot of content on the feed, but I cannot attract buyers to click to understand, and there is no traffic. How to do effective content marketing for this feed?

Hi ka seller. Yes, the customer can still contest and please provide or present evidences of your rejection. The Lazada will do the process of investigation on the presented evidences by both seller and buyer. Also you were advised by Lazada if your evidenced is not enough to reject the said returned item. The refund will automatically charged to your account. Please avoid those incidents which will caused deactivation of store product.

Hi&nbsp;Lizbeth&nbsp;Manlangit, 
If&nbsp;ever&nbsp;you&nbsp;have&nbsp;reject&nbsp;the&nbsp;customer's&nbsp;request&nbsp;to&nbsp;return&nbsp;or&nbsp;refund&nbsp;the&nbsp;item.&nbsp; 
The&nbsp;Customer&nbsp;has&nbsp;7&nbsp;days&nbsp;to&nbsp;file&nbsp;for&nbsp;a&nbsp;Dispute&nbsp;for&nbsp;the&nbsp;rejected return. 
Once&nbsp;the&nbsp;Dispute&nbsp;has&nbsp;been&nbsp;filed&nbsp;,&nbsp;the&nbsp;Dispute&nbsp;Team&nbsp;will&nbsp;reach&nbsp;out&nbsp;to&nbsp;you&nbsp;and&nbsp;the&nbsp;buyer&nbsp;for&nbsp;more&nbsp;information&nbsp;regarding&nbsp;the&nbsp;issue so that they can make an informed decision.&nbsp; 
Please&nbsp;ensure&nbsp;you&nbsp;respond&nbsp;to&nbsp;the&nbsp;evidence&nbsp;request&nbsp;within&nbsp;the&nbsp;deadlines&nbsp;indicated&nbsp;in&nbsp;the&nbsp;request.&nbsp; 
To know more about the return process you can check this link:<a target="_blank" rel="noopener noreferrer nofollow" href="/article/what-is-direct-return-to-merchants-drtm-557200-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-direct-return-to-merchants-drtm-5572.html?spm=abuerer.helpcenter-psc-search.article.1.73ff32feuHaZZ0">/article/what-is-direct-return-to-merchants-drtm-557200-hc</a>

Pwede po, punta lang kayo sa Sponsored Solution tab then Top up. Select niyo po yung Manual Top up then click the open balance.

Hi Seller, Good day!Lazada's ranking algorithm matches your product title po and keywords with the search terms. Another factor involved in giving your product a higher rank is “Sales last week” and “Sales last 30 days. We can also consider giving discounts and promotions din to increase your sales and maintain that position.As per your concern regarding Sales, let's be consistent when it comes sa pagcreate ng mga competitive promotions to attract more buyers na mag shop sa shop nyo, also, advantage nyo din po ito sa mga competitors nyo.We have a lot of Campaign din po na pwede nyong salihan to boost the visibility of your products and gain traffics. And aside on joining Sponsored Solutions, let's secure that we are utilizing all the tools of Lazada.Hope this helps po.HAPPY SELLING!

Achi

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