How to encourage buyers to give reviews
Owner image url
1 year ago

Napansin ko po sa mga stores ko na bihira mag open ng messages ang mga buyers and magbigay ng reviews. Kaya nagkakawarning.
Even if padalhan ng messages and updates on status of their parcels.

Baka merong makapag share kung ano pa pwedeng gawin. salamat

Comment's user profile picture

ako po parang nag attend lang ng normal...lahat ng tanong sagutin lang po...thanks

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Eugene Reyes 1 year ago

I have the same question as well! Try ko nga din mga tips dito. Thanks for raising this.


8 Answer(s)

Owner image url
Helpful Answer

Hi ********493,

Good day Seller! Aligned with your concern po, may we suggest CEM a feature of the Lazada Seller Center. This is a feature po that sends push notifications po to your customer that might help you to reach out to your customers. To know more about CEM, you can access this link below:

https://sellercenter.lazada.com.my/seller/helpcenter/customer-engagement-management-cem-tool-12616.html

Through CEM, it would be possible po to send an automatic reminder to your seller about giving a review po.

Hope it helps Seller! Happy Selling!

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********493 1 year ago

Thank you. I already used the CEM and also offered discount voucher for a review. Wala pa din. =(

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Annree Pancipane 1 year ago

Hi Seller, No worries po, continue lang po natin ang pag provide po ng magandang service po sa inyong buyers po and surely one of them will be giving you po a review. Aside from the CEM po, you can also reach out to your customers using IM po.


Owner image url
1 year ago

good day seller,

In order to have good reviews, pack and deliver your parcel on time and have good packaging of your parcel to achieve buyers satisfaction...


Owner image url
1 year ago

Freebies + use of the chat feature ang combo na gamit ko to get reviews. :) Always say thank you to your buyers then ask for a product review.


Owner image url
1 year ago

You can message them one by one to remind na mag review. Noong bago palang ako, yan ang matic na ginagawa ko. Lahat ng delivered parcel iniisa isa ko silang i-chat para mag review at magpsalamat.


Owner image url
1 year ago

You can follow up naman po by messaging them in exchange of discount coupons po for their next order. Bibigay mo lang once na nakapagreview na sila.

Kumbaga, review sila, may discount sila sa next order nila, na achieve mo pa po na makabigay sila ng review and oorder po sila ulit sayo.

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********493 1 year ago

Thank you for your suggestion. I did offer them discount voucher for a review. Wala pa din. =(


Owner image url

Send them pictures ng item before shipping, thank them for ordering. Also send printouts kasama ng parcel kung pwede sila magrate sa item na nabili nila. That's what I do. May thank you note ako lagi na sinasama sa parcels with a request din for them to send a review. 


Owner image url

Freebies with thank you card and requests for review works for us.


Owner image url
1 year ago

thank you for your suggestions. I did all of these but no positive outcome yet. =(

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